Review Time
If you’re from the UK don’t even bother ordering a battle beaver.It will take over 8 weeks to arrive. Their customer service is shocking and they don’t respond. They charge you for incomplete controllers even if they were part of quick picks. I had to re-order a controller from controllermodz
Purchased the Pro Pick controller Xbox X|S series for a pretty penny. I have had nothing but trouble with it.1st issue: Controller repeatedly disconnected for console for no reason from the moment I started using it.2nd Issue: When toggling across menus using the Stick or D-Pad the cursor would skip over the next menu onto the 3rd choice. Essentially leapfrogging what should've been be the next option.3rd Issue: Massive stick drift. This issue developed after only 6 weeks of receiving the controller. Within a second my character would be looking straight up toward the sky. It's honestly the worst stick drift I have ever seen4th Issue: 30-day warranty is hardly any time at all for an expensive controller, you may only use a handful of times in that period.5th Issue: Customer service is non-existent. All in all, I would never purchase from Battle Beaver Customs again. Nor would I recommend them to anyone else. Just avoid. They don't even deserve the one star. If I could, I would give no stars.
I went with the cheaper "Pro-Quick-Pick" option because it was supposed to be faster delivery and build times even though I wanted the full "custom build" but it still took almost a month to arrive anyway. The Analog sticks felt funny right out of the box and the right one broke within the first hour of play and is completely unusable. I chalked it up to my usual bad luck but it took them weeks to respond to my email and it was literally impossible to get them to pick up the phone. By the time they finally responded they claimed the warranty had expired which only happened due to their snails pace response time. After arguing with them they agreed to let me fill out an RMA to have it shipped back and fixed. Its been over a week now and they have not confirmed or sent me a packing slip. I even had to threaten them that I would eventually write a bad review despite just wanting results and my controller that I dished out $200 for to just work. Yet its been sitting here next to the box for 2 months now as if its very existence is to torment me. Absolutely abysmal customer service. Even if the controller worked I couldn't recommend this company at all since the customer service is so atrocious. And judging by the other reviews and non-functioning controllers on here its seems their quality control is garbage as well. Its quite a shame really because the short experience I had with the controller was quite nice and I enjoyed it I'll give them that. Great concept, poor execution. Save yourself the headache.
I was quoted 5-6 weeks for a custom controller. It took 10 weeks to get my order. It wasn’t even what I originally ordered bc they were out of colors that I wanted. They have AWFUL customer service. They don’t respond to emails, claim they don’t get your emails, and are unwilling to help you when they finally respond. It’s basically “give me your money and you’ll get your controller whenever, and it’ll look like whatever we want it to look like bc we don’t have the colors you wanted”. My first and LAST order with this company. A company that doesn’t provide or help their customers won’t be in business for long.
Provided an estimated 4-6 week build time. It’s been 7 weeks and I have not received any communication from BBC since they took my money and sent me a confirmation email. I have contacted customer support via email a week ago and still have not received a response. Their site warns sending a follow up email before receiving a response will push you further down the response queue. Their modus operandi is pretty much “give us your money and leave us alone until you get your product that you paid $200 for. And you’ll get it when you get it, whenever it’s convenient to us.” I’ll probably get my tax refund before I get a shipping confirmation email.Customer service is literal dog water.Buy a SCUF. They’re MARGINALLY better.
If i could give 0 stars I would.I received a faulty controller only to send it back to be ‘Returned’. It came back to me more broken than before. I have now sent it back for a refund, it arrived to them a week ago and they are ignoring my emails. Where is my money!?
My controller stopped working completely after 5 months. Both analog sticks stopped working, major stick drift on right stick, back buttons stopped working, and the power mechanism took a complete dump and the controller wouldn't even stay on even when plugged in via usb. Cheap product probably made with parts from China I am upset with the controller and also the way customer service handled it. They are trying to quote me $70 for a fixing, no way in hell I am paying that after giving them $200 for a controller that only lasted 5 months. They also charge you for shipping and return shipping. What a shame! I'm out $200 for the controller and now $34 for shipping. DO NOT BUY THEIR OVERATED CONTROLLER! BUY DUALSCHOCK BACKBUTTONS FROM SONY FOR $30 AND USE A STANDARD CONTROLLER. THE BACKBUTTONS FEEL WAY BETTER IN MY HONEST OPINION AND WORK BETTER. I USE THEM ON MY 2 YEAR OLD STANDARD PS4 CONTROLLER WITH NO PROBLEM!
Same as all other negative review:- Poor quality product - fragile buttons - Very bad customer service- Waited 5 months, received a broken controller, sent it back to get fixed. took 1 month. Broke again within 2 days. - They just want your money, and they don't care if you have a working product or not.
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Here at Battle Beaver Customs, we focus on improving our customer's gaming experience through custom video game controllers for PC, PlayStation 5, PlayStation 4, & Xbox Series X.
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