Review Time
I would give battle beaver 0 stars if I could.So I ordered a controller back in early October hoping for a Xmas arrival (12 weeks is what I was expecting so didn’t have a issue) I then emailed them asking for a delivery date. I got a reply stating that the controller will not be shipped until mid to late 2022 (may/June earliest )As it stands it will be over a 9 month wait for a controller that cost me over £200. I took 6 weeks for them to reply ti my email. I would not advice using these as there service is appalling. There is over 9000 controllers that are to be made before mine so I doubt I will see it this year.Seek alternative controller has battle beaver are not the ones to give business to
First 2 controllers arrived, lasted about a week and both mine and my brothers analogs were going crazy just jerking up and to the left every few seconds. I decided to give them another chance, purchased 2 more, one worked, the other ones analogs were also broken. I was told that if I return them the process would take 15 weeks and I would have to pay shipping costs and a “fee” for returning them. I tried it for the third time as streamers (that are probably paid a ton to promote the bad product) seemed to love the product. So this time I waited the entire build time out patiently, received a notification that they are being shipped and was told that shipping is another 6-10 days, now its 15 days later and the controllers has not even left the USA to ship overseas. These guys are arrogant in responding to emails (if they even bother to respond) they rapidly became popular as streamers are paid to promote them, and suddenly dont give a damn about their customers any more.
What a joke of a company they just want your money. They have terrible customer service I phoned them from the uk and gave them my number to call me back so it won’t cost me an arm and a leg also gave them options to call me via what’s app etc they never did call me back so I could speak to someone. this is after I sent them 3 emails with no response then finally after 7 emails I got a response stating that I would have to pay for returns which was £30 which I did even though they should of given me a free returns as I paid $50 shipping for it to arrive at my doorstep. Then on top of that they said that they take a 15% restocking fee. In the end I spent over $300 and only got refunded £157 now they are not responding to my email asking for them to clarify why I have been refunded so little. Remember that’s not including my phone bill for international calls since they didn’t respond at the start. Careful once they have your money they couldn’t care as you can tell from how bad there customers service is
I paid $250+ for the Fighting Game (FGC) controller, and one of the buttons stopped working after 37 days. When I reached out to support, they told me it would take 8 weeks to repair and they only offer a 30 day return policy. If I would have known these buttons break so easily I would have never spent so much money for this controller. Complete waste. With one of the buttons broken the entire controller is useless for fighting games, moreover with an 8 week turn around time I'm out of commission. For such a "premium" product I would have expected them to immediately send a replacement in full working order overnight and for me to ship them back the broken one in a return box that comes with the replacement. No such service here. Stay way.
Terrible Customer service, and a terrible product. I purchased a "custom build" for around $250 USD. After having waiting 16 weeks it finally arrived (I am in the US). I never got an update on shipping until the second time I reached out after waiting 2 weeks for a response. Then the controller arrives and it was preforming as expected, until maybe a month or two later, mind you that I don't use it a lot or put crazy wear and tear on it. After somewhere between 1-2 months of playing with it, the Square button (ps4) goes out, I switch Micro USB's it works again for a day then goes back out. Now if I want it fixed I have to pay for shipping and wait anywhere from 8-12 weeks to get it back. The crazy thing is that this is a normal issue with Battle Beaver products. I would not recommend this to anyone crazy wait times for a faulty product with bad quality I would sell the thing if it worked properly.
I play 90% mnk. I purchased a $200 controller with digital triggers and back buttons. After a couple hours of week of use only for 2 months the controller digital triggers are already failint, one back button barely works. Company says the controller only had a 30 day warranty. Definitely not worth the money, scuff seems to last much longer.
Good controller with wide performance and asthetic modifications. Anyone complaining about wait time it’s a small company that states it will take 8-10 weeks plus COVID effects so if your impatient go somewhere else but if you willing to wait for a top quality product with great features such as smart bumpers and triggers. Increased the stick tension and back buttons that can be placed in multiple different places on the back to cater for all hand sizes and comfortability. Overall amazing controller for any game type. I play Warzone and it’s fantastic and a much better choice than Xbox elite or scuf and other similar companies
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Here at Battle Beaver Customs, we focus on improving our customer's gaming experience through custom video game controllers for PC, PlayStation 5, PlayStation 4, & Xbox Series X.
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