Review Time
Bought a pair of shoes, loved them a lot. They did a bundle deal a week after I got my shoes, and after reaching out, they honored the bundle deal and let me purchase a second pair of shoes at a huge discount. Great shoes and great customer service!
I’ve ordered multiple shoes,boots and loafers on several different orders! So far, I had one pair that arrive defective that had to do with assembly not cosmetic and was only noticeable after trying them on! I reached out to Sebastian with pictures,within an hour she communicated several viable options from replacement to a full refund with several points in-between! The next day I received tracking on a replacement pair, same color, same style, lucky for me it was readily available…Need I say anymore? I adore every pair of shoes and boots in my possession purchased from Beckett Simonon! The follow-up communications, customer service and products represent the highest quality with strong emphasis on my overall satisfaction… Beckett Simonon will soon dominate my foot-ware collection and looking forward, with confidence, to my next purchase!Sincerely,S.Houghton
I inadvertently ordered the wring size shoe and sent a request to correct the order. Yes, an AI response was initially received but, it interpreted my issue correctly and was later contacted by a rep who remedied my error. No harm no foul. I've ordered numerous products from Beckett Simonon and will keep doing so as long as the quality remains high in service and the products themselves. Being faithful is a two way street.
ive been meaning to buy a pair from Beckett simonon since people have been talking about it on and on. Haven’t got my hands on a pair yet but sure will. the customer service is very nice (shoutout to my boy Cesar) and had a great time asking questions. Hope for years of excellent service from them.
***UPDATE***NOT AN HONEST COMPANY!!!Beckett Simonon has responded to this review and is NOT BEING HONEST with their response! They said they shipped the boots to the adresss that was given at checkout, but I have already sent them a screenshot of my confirmation email for my order that THEY sent me and it has my CORRECT address on my order. Again, I maintain...BUYER BEWARE!!! I ordered a pair of boots and received a confirmation email with my correct shipping address. They ended up getting shipped to the wrong address and Beckett Simonon is only willing to give me store credit because they no longer have the boots in stock. Store credit is unacceptable as they are the ones who shipped to the wrong address. I have filed a claim with my credit card company. I will never give my business to this fraudulent company again.
I've honestly have had nothing but great experiences with Beckett Simonon. I have purchased 3 pairs of shoes from them now and their quality remains great as well as their customer service. As long as they remain just as good as they are now, I will be a lifetime customer.
I had a quality control issue with a pair of boots I bought last year. Even though I waited months to report it, they were super quick to respond, never made any excuses, never doubted that I was being honest, and they focused on addressing my concern and offered a solution that I appreciated.
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