Review Time
Honestly, I just have the hardest time imagining negative reviews concerning their customer service. I've ordered 4 times within the last 2 or 3 years and have needed customer service each time and each time their agents have been understanding professional and elite level polite. I mean, consistently probably the best customer service I've ever had. I live out of range for the free shipping so the website won't let me order which means the reps have to send me a custom invoice. I can be a little wishy washy on the products I want so invoice changes are common and always met with patience and politeness. I really can't say enough good things about my experiences. The shoes have been a little less consistent. I had one model blow out on me twice putting them on for the first time. Both times, no problem. Told me to keep the shoes each time and sent new ones with the option of waiting for the next window of orders or they offered shoes that were already made for people who had canceled their orders. The Reid sneakers have become my favorite shoes. I've just ordered my second and third pairs of them and I have a couple other models of sneakers and some Chelsea Boots. The boots look like should cost hundreds more than I paid. This is a great company who seems to have your back. I highly recommend them. Oh yeah, to be fair, they can be slow to respond. But when they do they will take off whatever needs to be taken care of. At least that's been my experience.
Beckett Simonon has one of the best customer service I have seen in ages. They communicated with me and made me feel confident in picking the right sizing for my shoes and even though I live in Hawaii, They found a work around to ship to me. Further more, when they offered me a 25% discount they made an exception for my situation AND when there was a problem with my shipping address they easily fixed the issue with no burden to me. I have never been more excited to receive shoes in my life and I know I will be buying another pair in due time. I have become a lifelong customer of Beckett Simonon and will recommend these shoes to all of my friends in Hawaii.
I ordered a pair of leather sneakers. They arrived about 2 months after ordering. Out of the box they’re pretty stiff, but they broke in quickly. The customer service team kept me in the loop during the creation process, and when I had a problem with shipping they did their best to help.
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Handcrafted leather shoes that won’t break the bank.
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