Review Time
WORST CUSTOMER SERVICE EVER!!! My shoes were returned to their warehouse because of usps. Then they sold my shoes. Didn’t tell me. Months later I call for a refund. “Oh sorry” let us replace them with quick shipping from in stock shoes Plus we will gift you a free pair of sneakers.” Wowie that’s awesome. Then crickets. No shoes, no call for months. Now they don’t answer my call in warehouse. Emailed to just refund me. Instead they email that my “quick ship” will arrive in April/May. I emailed back, no thanks ! Then, crickets again!! Insanity. Now I spent 45 minutes on a chat asking for my refund which they REFUSEX - gave in finally when a supervisor got on and I showed them an email from their support team saying they would be more than happy to refund. Do not have any idea about their shoes !! But I can say I don’t care how good their shoes are, I will never buy these EVER EVER again
Ordered 2 pairs of shoes around the holiday season last year. All good with updates until Feb 6th. Was sent an email that items are being shipped via UPS and a shipping label was created. No updates since, so I started following up. The first excuse given was that due to Valentine’s flower deliveries, UPS had heavy volume and there are delays. They would now ship it to their warehouse in Miami and then I would get new delivery details. Then, as a second update, another person sends an email that UPS has lost the order, they will file a claim, and my options were to pick 2 ready shoes (none that came even close to what I ordered), have a new pair constructed and wait another three months or take a store credit valid up to 6 months. I responded that if they filed a claim for the full value with UPS, I should be given the full refund of over $300 I was charged. Nope, they refused, saying it wasn’t their fault. I contacted UPS with the shipping label number and was informed the items were never handed to UPS for shipment. This is a complete scam! I have since, reluctantly, sent a note to them asking to construct a new pair. But have no hopes it will ever show up! Extremely disappointed at myself to have fallen for an online scam, which is very skillfully marketed. By the way, one pair was for my son’s high school senior prom and I thought I would gift it to him!
I now have 7 pairs of Beckett Simonon dress shoes, sneakers and boots. All size 12 all fit perfect. I ship to my American address then to myself outside the US. Even though I have to spend additional money for post isn’t an issue as when they arrive they fit and look impressive
I live outside of the USA. I ordered 2 pairs of bootsin a larger size that I normally use as I did not want to have a problem with the fittingI could not put on the shoes as they were too small. I contacted the company who requested me to use a hairdryer to warm the leather and I should stretch the shoes. I informed them I am not a shoe repair person.They eventually advised they will credited me with US dollars 80.They transferred the funds to me which were not paid in US dollars. When I complained they asked me to contact the fund transfer company which is well known for these methods.Buy at your own risk.
I placed an order, and found out that my items would not arrive in time for the wedding I had ordered them for. The gentleman in customer service was extremely responsive, and helped me chose other items available in immediate inventory, which arrived ahead of schedule. The shoes appear to be excellent quality, and while I've only had the opportunity to wear them a couple of times since ordering, I've been completely happy with their comfort, style, and quality.
I was doubtful at first when I read about Beckett Simonon. They didn't have my exact size 7.5 but I trusted their customer service and ordered a size 8. Throughout the process I was informed and kept up to date. When my boots arrived I slipped in the provided shoe liner and it was a perfect fit. I am overwhelmed with the quality and craftsmanship of their product. I have order another 2 pairs of shoes. I recommend Beckett Simonon 100%.
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Handcrafted leather shoes that won’t break the bank.
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