Review Time
The boots I received from Beckett Simonon are great quality, look super, and are comfortable. I received regular emails from the moment I placed my order, and staff was quick to respond to any questions I had. I love my new boots!
I had a terrible experience with this company and its ridiculous "customer service" representative. I placed an order for two pairs of shoes three months ago. I kept getting emails about production progress with the bios of all of the people involved in manufacturing the shoes. Of course, I prepaid the shoes on my American Express card. Then I finally received notices the shoes had been shipped with expected delivery dates. The delivery dates kept changing. I finally emailed the company and they concluded shoes had been lost and my options were: a store credit, choosing something else that might be in inventory, or placing another order and waiting another three months. Refunding me my money was not an option. I was infuriated. I filed a dispute with AMEX and they immediately took care of it. The company is now telling me they're willing to make a "one time exception" and accept the charge-back. How absurd. This is not my problem. If they can't trust UPS or whoever their shipper is, that's there problem not mine. Why would they need to be making an exception? They didn't deliver the product I ordered. Do not trust the company and beware. They are out to rip you off. The leather looks cheap and you can read that in some reviews, and the three month wait is preposterous.
The absolute worst customer service ever. I had tried to speak to someone and no one answer the phone or calls you back. I have sent over 15 emails asking for the status and no one responds. I have purchased from them in the past but never again.. serious, run from this company. They are scam artists.. worst experience I have ever had with a company, especially considering how expensive they see.
What made my experience so great? it was John from the Happiness Service Team who was quick to help with my concern and went above an beyond with a resolution. I've ordered a few times from BS and will continue to do so, because their products are great and the service is next level! Price, Quality, & Service = Beckett Simonon
I very much like the new Chelsea boots I bought. It was well worth the short wait. The construction seems excellent and they are quite comfortable and I’m confident they will last for quite a while. I’ll be buying more from these folks.
I must say, buying shoes from Beckett Simonon, I was skeptical at first with the wait time. But once I received the shoes. I was absolutely impressed by the craftsmanship. They are a perfect fit and the style, and how the shoes come to you is very professional and tasteful.
I ordered a pair of Nolan brogue boots in black, excellent communication from order to delivery! The boots arrived looking even better than the pictures, the leather is buttery soft, stitching is clean and precise, and the overall construction was impeccable. The sizing is perfect, true to size. Got these on sale, first impression is that they would have been a great purchase at full price.
First of all, the customer service is so good I almost can't believe it. I love the follow-ups on your order and how you can just talk to a real person! Products aside, Beckett Simonon gets the human part right! On to the shoes.I picked up the Durham Derbies in Chocolate and the Durant Oxfords in Black. As an attorney, these are exactly what I need on a day-to-day basis. The Derbies are perfect for around the office, and even date night! As for the Oxfords, do yourself a favor and buy them. Full-stop, most comfortable pair of dress shoes I have ever owned. The break-in period was about two wears, and then boom, favorite shoes for meeting clients. Finally, quality and price, I don't think there's much competition here. For what you're paying for, these should be priced at least $100-200 more. These shoes aren't built until you order them, so you're getting the freshest shoe available, and they are worth the wait! I just bought the Morgen Trainer, and will review when they come in! Love these shoes, love this company!
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Handcrafted leather shoes that won’t break the bank.
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