Review Time
Went to the Briggate restaurant in Leeds with two friends. The restaurant was half empty, so we thought we would get a table. We waited at the 'wait here' sign. Three staff stood chatting at the far end of the bar. Didn't acknowledge us. One girl walked towards us but then ignored us and went behind the bar. We waited about 5 minutes but even though they had clearly seen us, not one of them acknowledged us or came over to us. We walked out, will not be going there again.
I went to Bella Italia in lakeside on Sunday. It was freezing in there. There as no heating and I told the waitress it was freezing but ignored me. Later on she was wearing a thick cardigan herself due to the cold. I was very sick and felt as though I got hypothermia. My stomach also reacted to the terrible food. The pizza was terribly stiff and thin. We kept our coats on because it was so cold in there. I have been very unwell due to cold in there and have a sore and fever since I left the restaurant from the extreme cold temperature in there. It’s a terrible place, cold atmosphere, awful food and the waitress was a miserable woman.
Very disappointed. Asked for a booth and was told they were all booked. There were at least six free booths for the duration of my stay. Was told at the last minute there was no Buffalo Mozzarella to put on my pasta and was offered pecorino as a substitute! Won’t be coming back.Bella Italia, Hampton, Peterborough.
We love Bella, it's a firm favourite with the kids, but now they've brought an App in, you can't speak to anyone order your food and drink from a robot. Come on Bella we come to you for your friendly staff and the interaction that makes it a special night, you're not wagamama's, that's a canteen, you're a restaurant.
At Sherwood Forrest centre parks . I score One because I cannot score it a zero the whole thing was dreadful the host as soon as we walked in was rude to us then we were seated to be told we had to return the next day to pay our bill. When ordering drinks was told it’s Stella , magners or soft drinks as they are in the middle of a menu change this was explained very rudely to us. We know that we are a captive group and knowing what we know now I would have gone to the local shop and had a box of wedges from the warm counter. One of our group the next morning is severely ill and I fully believe it’s from the state of the food she was served. Then when I complained about the tip that is automatically put onto your bill for the service and I wanted it removing the host started kicking off !!
I have used Bella Italia many time, but this the first and last time I used Cambridge Grafton branch. When we arrived we were told we HAD to order and pay using the app. Not something I have get asked to do at other Bella Italias, normally they show me a menu. Also was shown to the "last available table" in an almost empty restaurant, not the nice cosy table I wanted which was given to the next walk in customer who like us had not booked. Unlike us they got given menus, everyone around us had a choice of menu or app. So there we are, no choice of menu or app, no choice of how we paid, no choice of where we sat. But we stuck it out as we like Bella Italia. We had trouble with the app so took us a lot of time to order. Choices we wanted were not available, no lagers available although menu but other people it seems can have lager or whatever they want if they were the special people who don't have to use the app. Thinking we were doing something wrong we managed to get one guy over, he took the phone to show us what to do, he promptly handed it back saying that there must me a problem and he would brings us drink separately. He then seemed to forget and I had to walk around the restaurant to find someone who could give us drinks. So we ate the meal, quality as per normal, everything ok. But when we finish we don't know whether we can go or not! Have we paid, all of it? We think we have paid for the meals on the app, but not sure about the drinks. We couldn't get anyone to come and are now running late for the cinema. We sat there, trying to get peoples attention. There was one guy there called Matt you was cleaning a table, he helped us, he was good one there. This was the younger Matt as apparently there are two called Matt. He did his best to put things right but it was too late. Anyway, it turns out we had not paid for drinks so we now had to pay that by card, luckily we had waited and not walked out. So turns out we can pay by card for drink like normal people, just not allowed to read menus, or pay for food like normal people. If you are looking to turn away the older generation you are doing a fine job.
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