bellaitalia.co.uk

2.3
2.3 Based on 200 reviews

Celebrate our🍕PIZZA PASTA HERITAGE🍝 We're giving away a free meal for 10 every day! Hashtag #TeamPizza or #TeamPasta to let us know which side you're on.....

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Average Rating

2.3

/
5

200 Reviews

5 Star
25%
4 Star
3%
3 Star
5%
2 Star
11%
1 Star
55%

Filtered Reviews

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Review Time

Vic F.
Don't do Walk-Ins

We thought we would go to Bella for a meal and drinks so at 18:00 we walked into the Southampton Branch, there were 6 or 7 tables in use waited a few minutes, then someone came and said have you booked, said no, reply don't do walk ins. So left and went to eat else where. After about 2 1/2 hours and a very nice meal else where we walked back past Bella Italia still only a few tables in use, a family outside looking at the menu, have you booked -no!! Sorry, you will not get fed in there!! Nothing on the website to say bookings only, nothing outside to say bookings only. The amount of money Bella must be losing because their restaurants are 80% empty. But never mind, we will not be going to Bella Italia again!!!

1
Date of experience: Feb 15, 2024
Joelle Walker
Good food, poor service and incredible cheek

We went to Bella Italia on Hanover Street in Edinburgh yesterday. The food was good but the service was incredibly slow. That in itself wouldn't have been a big deal but when we received the bill we saw that the staff had decided to award themselves a 12.5% "optional service charge". When asked why this had been applied our server told us it was "company policy". We argued that if it's policy to apply a service charge then it isn't optional and that it should be removed. Result = 0% tip and will never return.

2
Date of experience: Feb 15, 2024
Toby
Just enjoyed a most satisfying dinner…

Just enjoyed a most satisfying dinner at Bella Italia Bristol, staff were extremely pleasant and friendly place was spotless and the food ordered was delivered promptly and very satisfying, happy to recommend this restaurant and would be delighted to visit again next time I am in Bristol

5
Date of experience: Jan 26, 2024
Ben Brown
Average Italian food

Ordered a carbonara pasta for my main and a chicken wings for my starter. They weren’t very tasty. Food was plain and in small portions. Could add extra flavour on the food. Price is okay after promotion but I wouldn’t pay full price for my dishes. Staffs are friendly enough. Free parking outside the restaurant.

2
Date of experience: Jan 19, 2024
Madison Powell
My wife and I were guests at Bella…

My wife and I were guests at Bella italia Baldwin St. Bristol and had their £5 pasta deal enjoying the Pollo Cavatorre which was excellent we were looked after by Amber who was amazing nothing was to much trouble 😀 a 5* asset to Bella italia a really lovely young lady.

5
Date of experience: Jan 15, 2024
Leroy F.
Ordered for delivery from Crawley…

Ordered for delivery from Crawley restaurant, vile , inedible slops ,they didn't add the side dishes either.Never again ,called to complain, but nobody answered. Slops binned,

1
Date of experience: Dec 29, 2023
Don't go with a pushchair

Shaftesbury Avenue London: The Five of us arrived here looking forward to a meal. The waitress took one look at the pushchair and asked us if we had booked when we said no she said they were full despite only two tables in use. Luckily I was able to inform two more parties they were full although they didn't have pushchairs.

1
Date of experience: Dec 29, 2023
Served meat labelled as vegan

Went to Bella italia and ordered a vegan spaghetti bolognaise. I began to eat my food and realised this was in fact meat. To which I told the staff and they told me there was nothing they could do I had to pay for the meal that I didn’t eat or orderI then have tried to make a complaint through the website/email and even contacted them on social media and then found out that they don’t have any form of complaint policy to even make a complaint and I had to go in store - to which I tried and was told there was nothing they could do

1
Date of experience: Dec 17, 2023
Elvis Clark
We went as a birthday gift from her…

We went as a birthday gift from her grandparents it was brilliant and very tasty. Staff very friendly and helpful and welcoming. We booked but we could have just walked in and.got.a.table as it was a quiet time. Food was excellent and worth it.Keep up the good work we will be back.

5
Date of experience: Dec 12, 2023
Sarah Wright
Manager stopped 83yr old pensioner using toilet

Took my grandad on a 4 hour journey to Manchester to watch the football, we parked up and went in for the loo and a coffee. After going to the bar the manager very rudely said “wait outside were busy” I said can my grandad at least use the loo? And he said “when you are seated” who stops an 83year old pensioner from using a toilet! We were disgusted and left. A young waitress then tapped me on the shoulder and said I’m ever so sorry please take a seat and I’ll be straight over. She served us straight away let him use the loo very polite and apologetic. She said the manager isn’t very nice and treats them all like they’re nothing! These young waitresses run the place and are a credit to the company without them they would be nothing, they run around on a pittance of a wage and get treated like dirt. In my opinion this young lass should run Bella Italia and that manager isn’t fit to use a mop and bucket. I hope this poor girl picks herself up and gets a better job soon she shouldn’t have to put up with a moron like that! Coffees were good though but won’t be returning!This was Bella italia Media City

2
Date of experience: Dec 07, 2023

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Business Details

  • Celebrate our🍕PIZZA PASTA HERITAGE🍝 We're giving away a free meal for 10 every day! Hashtag #TeamPizza or #TeamPasta to let us know which side you're on..

  • language https://www.bellaitalia.co.uk

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