Review Time
I received a bouquet from you for my birthday on 15/04/24 that was ordered by a 93 year old friend. The condition was such, that nothing was edible. The strawberries had furry mould over them. The juice from them had run through, turning the pineapple pink and the chocolate was turning white in places. Even the cabbage chosen as a base was yellow. After trying to phone you and being informed you were too busy to talk to me I sent the first of my e mails to you attaching photos clearly showing the poor condition of the bouquet. I would estimate that, going by the state of it, it was assembled at least 5 days before I received it. I have since tried to contact you by phone and being told your still too busy and by e mail, but have not had any response from you whatsoever. I'm sure the photos are proof that I am not exaggerating. I therefore think a full refund should be made, not to me, but to my friend who placed the order with you. Regards Doreen Bicknell.It,s been a month since I put this review on Trustpilot and still no response from Berry Bouquets. It appears that if they can't argue their case they totally ignore you and hope you'll go away.
Excellent customer service, very attentive. I wanted something different for Mother’s Day and this was perfect. It didn’t arrive as planned (courier issue) but they went out of their way to get a fresh one delivered the next working day.
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