Review Time
Absolutely terrible experience. I ordered a gift for a special two-year anniversary, and it completely ruined the occasion. The delivery was three days late, the packaging was a disaster, and the strawberries were mouldy. This reflects a complete disregard for product quality and customer service. Although they eventually refunded me, the damage was already done. Do not trust them with your special moments.
I paid £110.98 including delivery for a large celebration bouquet. I wish I could post a photo here of the item delivered. It looked nothing like the website photo. DPD delivered to Edinburgh and the unimpressive finished product wasn't helped by arriving a little battered with some fruit sticks having fallen out within the plastic presentation cover. When I complained, the Company did offer to give me a free item next time but I decided not to take them up on the offer. I really cannot trust that he next celebration will be any better. I might have been convinced to use their service again had they taken the time to explain what went wrong but I received a standard response which could well have been cut & pasted from any other complaint.
Terrible quality - don't waste your money on this company! The bouquet I ordered for a colleague was already rotting when it arrived - many of the chocolate strawberries falling apart, and the whole bouquet was was dripping and clearly past its best. I would upload pictures if I could, but at least two of the strawberries were actually fuzzy with mould and all the others were bruised and limp. Pineapple flowers had fallen apart - lots of empty sticks. I did complain and get a full refund, but I would really advise people not to use this company!
Unfortunately I hate writing negative reviews however as this was a birthday gift being sent it’s quite embarrassing. For the price that was paid just shy of £60 including next day delivery most of fruit was going off and not edible, I paid extra for chocolate strawberries only for them to just be the tip that was covered I can’t seem to be able to attach photos
⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service!I can't say enough good things about Berry Bouquet. Not only do they create the most beautiful and delicious arrangements, but their customer service is truly exceptional. I recently had an issue that wasn't even their responsibility, and yet they went above and beyond to help me — without hesitation.They showed genuine care and kindness, and their support made a big difference during a stressful time. It's rare to find a company that puts people first the way they do. I'm so incredibly grateful for their help, and I’ll definitely be a loyal customer for life. Highly recommend Berry Bouquet to anyone looking for amazing products and truly compassionate service. 💐💕
I ordered two Berry Bouquets recently, and both recipients raved about them - it seems they were beautifully-presented and delicious in equal measure! A perfect gift alternative to flowers, in my view. I will definitely use Berry Bouquets' services again!
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