Review Time
Awful. I would not recommend. We stayed at the Buchanan Arms in Drymen, Scotland. Tired old decor. We had problems ordering breakfast, it took ages to get seated, then we had to wait nearly 25 to get someone to take our order, I had to ask eventually. My mum is diabetic and had taken an insulin injection so had to eat within 30 mins. The breakfast was poor. I am vegan and asked what was vegan, to be told nothing. I asked for porridge but told there was none, in. Scottish hotel??? I asked for a manager who got me porridge. I was offered berries, most of which were mouldy. There was no vegan breakfast option. Poor service, standards and choice.
Firstly Zero stars is not an option available, otherwise it would be Zero.Please, please, please think twice before booking a room through the best western website. We booked and paid for a Hotel room in Bournemouth for one night, received all confirmation emails etc, all correct. Drove for 100miles on the day only to be told on arrival the hotel had not received the booking and had no record of our reservation. Then proceeded to tell us there were no rooms, and had been fully booked for a while. They said it was down to Best Western to sort, not hotel. Had to spend next 2 hours finding accommodation, which we had to pay again for, which ruined plans we had. Best western are still to respond !!!Terrible experience, no customer service phone number. Do yourself a favour and book elsewhere, so many better options out there now.Avoid
We celebrated my 90th birthday at the Royal Chase Hotel, Shaftesbury, Dorset on 28th September and want to record our gratitude for the way in which the hotel hosted it. The room was beautifully decorated, the food (a vegetarian buffet) imaginative and wide-ranging. Mandy and her team did everything they could to make the occasion memorable - nothing was too much trouble and the pre-planning was a pleasure. There were about 80 guests and there were very many expressions of admiration and gratitude for the hotel's hospitality.
The Grand Hotel in Hartlepool is lovely. Great helpful staff and really good breakfast. Love the Throston Suite. I am Mr Paul Beck ex Mayor of Hartlepool 2017/18 . Now living down in Taunton Love the refurbished hotel.Paul beck1 huckers hillStation Road Hatch Beauchamp TA36SQ
I’ll mention the safety aspect first fire doors with “keep closed on” propped open!Absolutely disgusting, not been cleaned properly, mould in the bathroom and won’t even mention the carpet that should have been thrown out 10 years ago.Woken up numerous times by loud guest all night. Would not recommend or stay ever again!
Castle Bromwich Hall Hotel. Myself and my colleagues stay here regularly and until now have had no complaints at all. Until tonight 21st August 24, at 10 pm whilst a n Asian wedding of many taking place took a turn for the worst. I was lying in bed when I heard several people shouting outside my room, I ignored it. That was until they started kicking my door in along with a gentleman next door. I ran to the door in a t shirt and boxers to confront what had happened only to find they had fled and I was locked out. First of all thanks to the Man next door who went to reception and got me another key. Suffice to say I wont be staying here again. Not a single explanation or apology from anyone at the Hotel and no duty manager avaliable to give me an explanation even after leaving my number ??
I stayed with them at their heathrow and paid for my parking. ten days later I have recieved a parking fine. I phoned their reception who were totally disinterested. I stayed with an able bodied friend who has not got a ticket {I am disabled and have a blue badge} and consider their actions as discrimination
The South Eglinton Arms Hotel, Glasgow, proved itself as a great place to stay. The hotel was brilliant and the village of Eaglesham was beautiful! The rooms were comfortable and clean. The staff were amazing and couldn’t have been more helpful, polite and accommodating. The reception staff were always on hand to give advice and help. The kitchen and waiting staff were cheerful (even early in the morning) and nothing was too much trouble. The food was delicious – with great menu choices, all beautifully cooked. (And they even cooked a meal for us when we arrived very, very late on check-in day!) The room cleaners were cheery and upbeat, full of local knowledge and always happy to recommend places to visit. The night porter, George, was a constant source of kindness, and reassurance that he was keeping us all safe on his watch. In my time spent in Eaglesham village, I met many wonderful, friendly and interesting people.
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