Review Time
Just had a great weekend away to BW plus in bournemouth, Car parking was a mare on day one and we had to park up the road at a cost to us. But everything else about the hotel was fabulous, Staff were awesome and the manageress was outstanding.
It is 2.00am and for the last two hours we have been subjected to television from the room below ours at full blast. The night porter has been to see them twice and we are now giving up and leaving. Best western Folkestone has no sound proofing. We’re utterly shattered with the thought of a drive across France ahead of us.
⭐⭐⭐⭐⭐I had an incredible experience at the Best Western in Gravesend, all thanks to Shell at reception. From the moment I stepped in, she was welcoming, warm, and went above and beyond to make my stay perfect.Not only did she check me in smoothly and provide water for my room, but when I mentioned that my first room was too cold, she immediately took action. Without hesitation, she upgraded me, gave me a drink voucher, and even followed up later to make sure I was happy—which I absolutely was!Shell represents the highest standard of customer service. She didn’t ask for a review, yet she delivered such an exceptional experience that I felt compelled to write one. If all hotels had staff like Shell, travel would be a much better experience.Thank you, Shell, for making my stay outstanding!
I stayed at the St James Hotel in Nottingham from 20th–22nd December 2024 and it was a very poor experience.The room was absolutely tiny, the windows didn’t close properly, and it was freezing cold throughout my stay. On the second morning, the fire alarm went off at 7am. There was no explanation, no apology, and nobody available at the front desk to speak to – which seemed to be the case the whole time I was there.I contacted the hotel afterwards but never received any response. Expedia also tried to reach out on my behalf, but with no luck. For spending over £120, all I’ve been offered is a £25 voucher from Expedia, which doesn’t come close to compensating for such a bad experience.I would strongly recommend avoiding this hotel.
Had planned to visit best western Fowey after staying there many times and being a loyal customer for many years. I had a reservation booked during a rare red weather warning to not travel. I contacted their customer services to see if the booking could be refunded or moved and they just said no, use it or lose it. Its a shame, as we loved staying there in the past.
I stay in many Best Westerns as I travel nationally across the uk for work. I have been staying at Kievel House hotel for several weeks and I find it very hard to understand why I am turned away for dinner because I did not book and asked to come back later when the hotel and dining room are empty. I do book when I can however the usual reason for not booking is I am unsure what time I will be back at the hotel because of my work. I also find the cooked breakfast very disappointing with undercooked bacon, tomatoes and poached eggs left to sit and over cook in boiling water and the whole breakfast area wet from the serving dishes. When I asked for a fresh poached egg I was told they do not do individual requests . The coffee served is very weak and tasteless. Why not install a coffee machine.The rooms and staff are usually very pleasant and helpful in other ways but these simple changes to meals and drinks would make it a much better experience.
Hotel was booked for two nights. They kicked us out after one and closed the hotel permanently. Have not refunded us the money and have no intention of doing so despite contacting them several times. Incredibly rude “customer service” team (if you can even call them that!) rude, disrespectful, wouldn’t even let me speak and hung up on me without refunding my money. Told me I was “wasting their time!” Will never book again. Shocking
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