Review Time
Booked for 2 nights at Best Western Newark. The room was horrendous. It was filthy and smelled. The light fitting was full of dead flys and other debris. The bed sheets looked as though they hadn't been changed from the previous guest. The toilet/ shower room was even worse. The whole room needed cleaning and up grading. I refused to stay in the room, even though it meant me loosing my deposit, but no way was I going to stay in this room. This hotel is no way worthy of 3 stars.
We booked BW at Port Talbot, near the beach, lovely location however very disappointed with the hotel. I booked this particular for SPA and pool, which we didn’t even told that this was closed but could go over to the leisure centre which didn’t have sauna/steam. When complained said sorry, and the rooms were duty, found one chair with big patch on which we did get changed. Then the shower didn’t work well you just dripping, didn’t complain due to they didn’t care. I wanted to leave but my husband to tired to move And we paid nearly £100 a night which we were not getting back. Not booking again for BW hotel because this is 2nd one I found so run down, needs to update the furniture and doctorate the rooms.
If anything ever goes wrong with your booking all they'll say is all of our hotels are individually run so they don't care. They still show your name best western, people used to trust your brand, like i did, i don't anymore. No point complaining, go straight to your card company. Best western will go bust soon, they're not in the same league as travelodge! Travelodge help their customers
Wow! Where do I start, we booked a suite for that little bit extra in quiet golf course after our extremely long and tiring journey however disappointingly wasn’t expecting the extras that we received in the suite! Heavily stained sofas that were that grubby looking we even couldn’t bring ourselves to actually use them. Various staining on the carpets in all the suite areas, wall had water staining where a roof leak had allowed ingress run down the walls the furniture very dated with heavily worn areas on the top surfaces and the rooms appearance just tired.Adding to this the room was extremely cold on arrival and following turning on all the electric wall heaters there was a smell that filled the room almost like urine and presumably where the heaters were old and was burning off all the dust accumulated within where not used for some time and very unpleasant.The seats in the bedroom had the base material hanging from the seating where split/torn and added to the overall feeling of tiredness and an uncared for room along with the mould growth around the windows & embedded in the tile grout in the bathroom.To say i expected more than this level of poor comfort after paying a premium price for what we believed the best room and an upgrade, this suite is unbelievable for all the wrong reasons however wont mention this to the desk team on checking out while we’re here unless asked how our room was as do not want any confrontation and spoiling our day ahead as arrival did to the room. We were extremely tired and wanted to rest.We stay with Best western on a regular basis all over the country and tbh this is by far the worst experience we have had over the years and most certainly wont be returning here and would also make us consider our future options of using BW choices apart from the previous properties we have stayed and found delightful.Staff at the site I complained to were grateful & appears they’re as disgruntled as we were with the owners and appears it’s a reoccurring complaint that no one follows upOn a positive note, the view of the tree line from the window & natural birdsong was beautiful, however you were responsible for neither of these.
This Easter we had the most enjoyable stay at The Best Western Hotel in Buxton (UK). We were received by a very friendly and helpful Duty Manager, Lorena. The service we enjoyed was outstanding. Consideration for us was paramount. Our room was modern, spacious, comfortable and cleaner than clean. The breakfast each morning was delicious. My wife and I would definitely recommend this Hotel as the staff showed professionalism in their individual roles. Lorena was extremely helpful and quickly brought us up to speed about the activities we could enjoy in and around Buxton too. Thank you Best Western Buxton UK
The staff at the best western in Sylvan Lake, alberta Canada are beyond incredible. We stay there often and we are treated like gold every time. A huge shout out to Tammy for always giving us the best experience and hospitality. Thank you. Leona and Ken Krawchenko ( AKA) Mr and Mrs Smith. lol
What a dirty hotel. Mother and son run. The son is a freak and is like something out of the league of gentlemen. Food is good and the staff very kind. The son in pink dress most nights makes you feel uncomfortable and unwelcome. It’s all about him. Seems like he’s turning his mother’s and father's hotel into his weird dream! Don’t stay there.
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