Review Time
We booked to stay in after a relative recommended after our local changing hands.The hotel staffs were very positive and friendly and welcoming on arrival and departure.The room was spacious, clean and warm, and ok modernization maybe required however at the end of the day the bushiness' are only just getting back to normal after the last two years, it was very clean and friendly never the less and the cleaners and room cleaners were there daily.The food was amazing and the breakfast included was worth it.would Definitely recommend a stay if your visiting the area.
We stayed overnight at Flitwick Manor hotel and cannot recommend this hotel highly enough. The staff were amazing from the warm welcome on arrival and exceptional service in the restaurant. The standard of food in the restaurant was very high. We had a lovely meal as was breakfast the next morning. Thanks particularly to Charlotte. The service in the restaurant was outstanding.
Stayed at the craiglands in Ilkley over the weekend. Honestly the worst hotel we've ever stayed in. Room was cramped, damp, carpet was filthy. Kept awake all night by very loud wedding reception and noisy guests, once this eventually settled down, we were woken in the morning by water pouring through the ceiling.Had also booked the spa and treatments only to find the spa closed with no warning and money lost for treatments. Would never go back and will never use this chain again.
Unable to attend a booking in June due to illness and will not refund. Full payment taken. London Victoria Hotel, operations manager not interested at all. Don't even think they read my email as had to chase and bog standard robotic response. They do not care about people at all. Please don't book these hotels absolute daylight robbery!!!!
Booked a weekend stay at Best Western Ilford, as it was close to a friends 50th birthday on the Saturday night in November 2021. We trained down to avoid the hassle of driving, and headed out to the hotel from central London.Opening the door to our room we were rather shocked. It seemed we had been placed in a room with a double mattresses on the floor (!) and a skylight for only daylight. The velux skylight didn’t want to open and had a mouldy paper shade over it which didn’t move either.The bathroom was a mess and no where near what I expected for £135 for two nights.We immediately realised this was not the place to stay and booked in to the local Travelodge (clean, and reasonable) and duly left.Following my complaint to Best Western Ilford, I was not offered full refund of the £135, but they suggested 50% was suitable. Six weeks later I have had nothing.Can’t really say much more but I would seriously look elsewhere if you want a stay in Ilford! The Travelodge is quite good 👍 Won’t be using Best Westerns again.
Had an excellent stay christmas and boxing day stay at BW Plus Dover Marina Hotel and Spa. Staff were friendly and accommodating throughout. Our room was spacious, clean, nicely decorated, and had a balcony with a wonderful sea view. The food was delicious and we thoroughly enjoyed our stay, thank you!
Hotel Mornington hyde Park covid19Im not looking for my money back but im trying to be a responsible human being and not spreading the covid.So maybe im abit naive but was hoping for a bit of compassion and understanding from a big chain of hotels as yours.We really would have liked to visit ur hotel and beautiful London.So all we wanted was to change the dates for later in 2022.Below is abit of correspondance with the hotel.Best Western Mornington Hotel Hyde Park:!Dear Peter,Thank you for your message.I am very sorry to inform that but you have booked a non refundable and non amendable rate.In this case, it is against our policy to do any changes to your reservation.It is stated on booking.com that the total amount will be charged if you cancel it any time after making a reservation.For any other queries please do not hesitate to contact us.Best Regards,KaterynaReception TeamPeter :I do know that we have booked non refundable, but did not know that it was not possible to book new dates can u please send me a link on the terms i cant find Them anywhere.Hotel:Dear Peter,Thank you for your message. In regards to your question about the terms and conditions, I will refer you to booking.com as your booking was with them.If I could be of any further assistance please let me know.Warm RegardsFernellaReception TeamPeter :Their terms says non refundable.But I am writing directly to you because you are the hotel and maybe you knew the terms since your the one that deny new dates so u do follow some kind of terms?Really would like to visit ur hotel, But as the circumstances with covid is right now i could face getting isolated in the UK with no place to stay if we get a positive test so was hoping for a bit of understanding and compassion for u customers.Peter.
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