Review Time
Stayed in Dover hotel The hotel itself was pleasant enoughReception was madness and staff poorly trainedThey insisted on taking another payment despite us already paying in the AppThen were charged twice … contact the call centre .. call the hotelOn hold for ages .. someone will look into it and call you no one does Eventually told it was refunded yesterday … see if they actually do refund me
My 16 year old daughter aced her interview at Walworth Castle Hotel near Darlington recently.Initially the Management were great, but then bullying behaviour was noticed.She was employed as waiting and serving staff and was complimented many times on her manner and ability.My daughter started with tendonitis and, as such, didn't complain nor ask for a reduction in duties, instead she bought a splint which allowed her to carry on plus arranged to see a Dr to get the condition treated.The Manager then decided to hide her away in the kitchen as, in her words, the splint looked unsightly and affected the Castle's image to Customers.The Manager didn't know their own job half the time. Giving Staff instructions then disciplining them for doing what she asked because she'd forgotten what she'd told them to do!My daughter had pushed for an earlier appointment for a scan on her affected arm on a shift where she was only in for 3.5 hours and the Castle was overstaffed anyway Not long after, the Manager emailed her terminated her contract without even giving her the chance to explain.He called her a hindrance despite the fact she'd excelled in her role and always put her job first.To be called a hinderance and then ignore her emails shows how spineless the owners are.All in all, despite the fact we've stayed at the Castle and attended functions there but we will never visit again, we are so angry at how our daughter was treated, especially as she'd been given more responsibility.The current Management Team block anyone on their Social Media pages if you dare post a poor review too, cowards.
Stayed at this hotel for 3 night. Booked a family suite with a sofa bed. As we checked in online, Upon arrival we asked if the sofa bed was made up, we was informed it was not made and could not be made until the next morning. We was asked if the rooms wanted to be clean we said yes every day (which should be done regardless) why ask. The room did not get clean for two days the third day they finally came and asked if we wanted it cleaned as we only had one day left we said no as we did everything ourselves. Upon entering the room we found hair in the bathroom upon entering the room. The curtains were dirty I have video of everything. when we opened the sofa bed to make it ourselves instead of waiting until the morning was kindly given sheet not sure if they was used or not as we only got the top sheet. There was crumbs stuck to the sofa bed, underneath the bed had more, was not going to sleep on it after seeing it dirty. There was Socks and more rubbish under. we had to ask for sugar and tea every day which is complementary nothing was brought to the room of Topped up, we had to go tissue and we had to change our own bins. The only good thing was the staff was polite however I felt like I was at a air bnb instead of a hotel for that price they should of done better with the room Cleannesses and house keeping one light did not work.
I bought a groupon for the Queens Hotel Chester for afternoon tea, it was a great price, but impossible to redeem. I left messages, emailed, got the call centre to email and try to phone (they couldn't get through to the hotel either), but I was never called back. I had to get a refund on the groupons I bought as they were pointless.
I am writing this at 5:50am because this is my third night of interrupted sleep and it's very tedious.Everytime someone goes through the fire doors the side of my room shakes and if I am asleep I wake up.Not what I expect for £100 per night.It's my only complaint but it's serious because I have to make a road journey of just under 500 miles to get home and my driving skills are certainly going to be compromised through lack of sleep.
Ropewalk in Liverpool If you don’t mind being next door to night clubs and Loud noice then this place might be for you Appalling treatment when it comes to bringing your own pet in this establishment. Whilst they state that they will charge you £20 per night per pet , what they fail to tell you is that they will place you in a room where the carpet is already stained with old pee marks and then, without telling you at checkout, they will charge you £75 for a cleaning fee. Good job we took pictures with dates and time on them to prove that the stains they send us via email ,as their proof for the charge ,and we will use those to dispute the charge with our bank to get the money back, Our puppy is only 4 months old and he is a service dog for my mobility scooter user husband and it was trained to only go outside and the stains they send on pictures they clearly belong to a much bigger pet and they were dark orange which means they were not fresh, therefore, unfortunately, they use this technique to scam customers who won’t take pictures before their stay to make extra money on top of the deposit they ask to hold , on top of the pet charge per night and the fact they never tell you at checkout it is very dodgy and unprofessional . We contacted the hotel first but we received no support other than sending us untrue and old pictures. Stay well clear from this hotel if you are a pet owner!
Claim your business profile now and gain access to all features and respond to customer reviews.
Visit the official Best Western hotels UK site. Best Western hotels UK offer hotel deals, holidays and short weekend breaks in over 280 unique hotels
castlehoward.co.uk
freedomyurtcabins.com
riu.com
mybucketlistevents.com
www.soanaslimousine.com
reservationss.com
airportr.com
baolau.com
evergreenadventures.ca
arizonagoshuttle.com