Review Time
Two friends and I stayed for a night in the Best Western in Loxton with a spa. This is an example where missing communication - words are free to use - reduced the experience, which would have been 4 or even 5 stars. The welcome email mentioned the pool, sauna and steam but did not give times, closures or process. We learned the hard way. They wanted bookings online, barriers to entry and was not inclusive, when we could call the hotel and book on the phone. We were told the pool closed at 6.20pm and the whole process was confusing. So phone number and request us to book with opening times right there in the email. Secondly, getting there. This could be simple. Provide an area map and satnav style turn-by-turn directions. We turned off the M5 at junction 22, so far so good, then drove around for over an hour. Simple solution. Turn off at exit xx, take A38. turn left at New Inn, Quick, clear and simple. you'll reach the hotel AND MAP!! a bit of 'show not tell'. It's always good to cater in pictures (1000 words) as well as words. One step at a time. We got to a lane that was closed and then it was miles of wiggling on the very small roads they wanted us to avoid. That was a fail. We discovered in about as indirect a route as possible via notices stuck around, that the pool re-opened at 6.30pm - not mentioned on phone. Incomplete information is a waste of time, effort and energy. Please give a complete picture. Facts create choice. We missed the dinner food entirely, not sure when kitchen was going to close, but they did help us find a takeaway that delivered to the hotel. That was great. The layout of the spa is bizarre and the wet floor slippery. Also, there were unexpected steps in many places. Trip hazards. We were given a towel at the spa reception but there were no keys for the lockers in the first, obvious changing room. Then when we went to the sauna and steam, there was another changing room with lockers and keys and large showers. But these showers had glass between them so no privacy. There were hints at the casino this hotel once was. Secret rooms and strange routes. The room was big and comfortable with a bath with handles and a shower. The bathroom door kept opening so no privacy there either. The breakfast was brilliant. Nice filter coffee kept hot. Fruit juices, fruits and cereals and a full English buffet bar. The tastes of the buffet items were a little off. The kitchen provided items such as local Cheddar cheese, poached eggs and porridge, which I loved. The staff were really friendly and helpful. Just sometimes didn't fully inform us when asked for information. Up the commms, this would be 4 or 5 stars. "please be advised Junction 22 is the most direct route from the M5 motorway with easy access from the main road A38. Sat Nav updates will attempt to bring you through the countryside, please ignore and follow the main road route. " This could be: 1. Junction 22 2. take A38 3. Turn..... 4. the hotel is on your right 5. MAP of this process. Then from welcome email: "Complimentary use of our Leisure Club is included in your stay, this includes a; Heated Swimming Pool, Sauna, Steam Room & Gym." This ought to be: Telephone number and explain when we call when it's open and to book per person. Simples!!
Haven't been here for years but decided to give the bottomless brunch & spa day a go - pleasantly surprised. The staff were all lovely especially at the Birdcage restaurant, we had a lovey young lady named Hope looking after us, she was very attentive, cheerful and held great conversation with everyone in the restaurant, nothing was too much trouble for her. Nice food in comfy surroundings that were kept clean and tidy. SPA was relaxing - pool, steam room, sauna so all good. A nice relaxing day. 😌
This hotel is lovely and friendly. There's a few things around it like Mcdonalds..KFC...Gregs....Subway....Harvester...Asda Garage....and also an Aldi. The room was set out strangely I had to plug the kettle in away from where its kept as there was no plug sockets near where it was kept. The room was a little un clean on arrival. Bits of previous owners crumbs on the floor and someone had been for a number 1 and not flushed it...it does say towels and toiletries are provided but was no toothpaste and the shampoo and conditioner is in 1 tiny little bottle and a tiny bottle of body wash. Only 1 towel for 2 adults too...On arrival only 2 little sachets of coffee and 2 little sachets of milk and 1 little pack of 2 biscuits....if you know the booking is for 2 people i dont understand why the room isn't prepared for 2 people to use. The breakfast wasn't too bad for choice plenty there to choose from..cereal...bread/croissants...full English items...coffee/tea. Starbucks is also available but this obviously at a price. There's also a little bar so alcohol and refreshments were available not badly priced either. Overall the stay was lovely the staff were friendly and helpful and I would definitely stay again when travelling to visit family.
We tried to stay at the Best Western Weybridge and will not be staying here again. We shown to our executive room which had a loud noise coming from the roof. We informed maintenance but they could not stop it and suggested we change rooms after a heated discussion with reception we eventually were offered another room which was not clean. We then decided to no longer stay here and asked for our money back, we were told it’s not possible and to speak to the head office when we spoke to Head Office we were told we have to email. The general manager of the hotel called to say there is no way we’re having the money back. this is a disgrace. They took out money in good faith and gave us to 2 faulty and dirty bedrooms.I have now read many online reviews of this Weybridge hotel, and it appears the management are very argumentative and many people are complaining. I will never be staying at Best Western ever again.
When you get off a train at one o'clock in the morning, and you don't have to wait until the 3.00 pm check-in time, believe me, you're grateful.I had been worrying about this a bit, I'm very pleased management was so understanding.For the record, my room was fine, clean and of a good standard.Then disaster, an arctic storm hit America and my return train trip to L. A. was cancelled!Staff were very supportive at this stressful time, supplying me with numbers for local taxi firms to help me get to the nearest airport. However, I had to make several calls and (not unhappily) expected to pay for them upon checking out.Well, they were only local so I didn't have to. But it was nice to find that out. A bill I thought I'd have to pay, I didn't have to pay. In a small way, that made my day.Not only that, Diana the manager let me hang around the lobby and even watch TV while I waited for my taxi. Such small kindnesses make all the difference.If I can get my ESTA renewed and learn to trust Amtrak again, I certainly hope to return.A very good day at the Inn.
I had the pleasure of recently experiencing a fantastic afternoon tea at Chilworth Manor. Accompanied by my mother, we were instantly greeted by a friendly employee as soon as we entered the establishment. Throughout our journey to the restaurant, every member of the staff we encountered greeted us warmly, emphasizing the pleasant and inviting ambiance of the manor.Upon our arrival at the restaurant, Socrates warmly welcomed us and ensured our comfort before taking our drink order. Socrates went above and beyond to ensure that our needs were met and that we received excellent service throughout our visit. The food provided was delightful and fresh, showcasing the establishment's commitment to quality. Additionally, the restaurant's elegant setup and cleanliness added to the overall enjoyable experience.Based on the exceptional service, delectable food, and charming atmosphere, it is without a doubt that my mother and I will eagerly return to Chilworth Manor in the future.
Do not use the best Western heathrow. Firstly, it is on bath road to the north of the airport and it is now an expensive and time consuming travel to any terminal. Their are 5 hotels in the complex, mainly at t4 and one at t5, use them. In addition, i was meeting people here and was monstered by three heavies who had been trained across the border at the taliban charm academy. I have often used hotel lobbies when not a guest - that is what they are designed for, most recently at reids, funchal, (a much desired destination) waiting to meet guests for afternoon tea. Questioned in the most polite way, this was no problem.If this is how they treat a visitor, i hate to think what treatment a guest would receive. AVOID
What a find Leigh Park Hotel in Bradford on Avon is. Best Westerns are usually faded ladies. This is a stunning building; we stayed in an amazing room, bay window, views beautifully appointed.We were lucky enough to dine in and my oh my, what wonderful food we all ate. Better than many upmarket restaurants we go to. We’ll definitely book to go back, just for the food. Staff were very friendly and helpful. Highly recommend, but remember it is not a 5 star hotel, though the staff and food are worthy of those
Homophobic hotel chain - avoid at all costs.Receptionist at one of their hotels lied about being over booked to try and separate my partner and I into single rooms because he didn’t want us to share a double. Management have since tried to palm off and to cover up the issue and have ignored any attempt to resolve. Disgusting service and totally LGBQT+ unfriendly - avoid at all costs.
Claim your business profile now and gain access to all features and respond to customer reviews.
Visit the official Best Western hotels UK site. Best Western hotels UK offer hotel deals, holidays and short weekend breaks in over 280 unique hotels
buybusinessclass.com
britishairways.com
mytickets.ae
tajindiatrails.com
airportrentals.com.au
travelfika.com
ibadahtours.com
theresortscollection.com
mysteryawaydays.co.uk
phillyghosts.com
