Review Time
Been a customer for 20yrs.. I bet like £20 a week on average. Not bet since the football season finished, went to place a bet on the superboost today to find they had limited my max bet to £1.. contact CS via live chat and was told its tough, asked just for some reasoning behind the decisions and they ended the chat.. such a shame but that's me done with them.. what a grim way to treat loyal customers
signed up and immediately had my account deleted/blockedcontacting customer support gave me nothing but bullshit legal jargon basically telling me they're closing my account for nothing (this is before I was even able to log in first time).datamining site who just take your data and block your account immediately.
I've had an account at bet365 for a long time probably over 15 years, most of the time i had no problems at all. I even went into a few of their shops in Stoke-On-Trent when they were open where i briefly met the current manager. They were kind enough to even send me a Visa Debit card for transactions which could be used at regular cash machines. But i could only use the online games when i used this card. So i contacted them to cancel this restriction. I've never had a big payout from bet365 apart from winning a small lottery win of £3600 in June 2025 this is where the problems started. I decided to put some of this money back on the lottery for a chance of £7500+ when i was making these stakes the website kept signing out and messages popped up with concern. The final chance of winning £7500 was under 4-1 i didn't win this bet but the next time i logged in it stated i must contact them regarding the situation. After a long online conversation to which seemed to be an A.I. which seemed positive. The A.I. stated that they blocked my account permanently and no one can reopen it. As it stands the account is around -£7,000 in net deposits which were from online games. They had no problems when I was using the online games but when there was a chance of winning something substantial they applied a permanent ban. I believe this business is involved in fraud and should be avoided.
Leaving Bet365 Was a Turning PointAfter a year on Bet365, I realised how deeply gambling was affecting my finances and well-being. I closed my account permanently, and it’s been the best decision I’ve made for my mental clarity and personal stability. If you're questioning your habits or feeling stuck, I just want to say—there’s a way out, and it’s worth taking.
Disgraceful. They've scammed plenty of people on the dortmund vs madrid game. Bellingham was subbed off for mbappe but because so many people have won from mbappe scoring or getting booked. They changed it and said it was modric who came on for him. There video proof that they've got it wrong. But are scamming people out of money and blaming some other website.Find a different site.
For 5–6 JulyI submitted a formal complaint to bet365 after being pushed repeatedly to disclose private health information in a live chat, despite stating it was unrelated to gambling. I was treated as if I had a mental health problem for simply refusing to use the phone, which is extremely upsetting.After waiting days for a response, I received a dismissive email that took no responsibility, blamed me for what happened, and justified everything under “procedure.” No apology, no understanding — and no acknowledgment of the emotional harm caused.This response made things worse: I had a severe migraine, couldn’t sleep, and felt completely violated and ignored. I’ve now begun legal steps to claim for emotional distress and discrimination.Shame on bet365 for treating loyal customers this way. Players deserve dignity, not judgment.I initially trusted bet365 to handle my payout fairly and promptly, but my experience has been nothing short of a nightmare. They promised my settlement would go through even though my original card was expired, as long as it was the same bank — this was a blatant lie. Now, after weeks of delays, repeated excuses, and constant shifting of blame onto me and my bank, I am left emotionally drained and stressed.Their customer service keeps demanding sensitive bank details repeatedly, despite my clear concerns about security and the fact they already have my information on file. They refuse to accept alternative payment methods that would be safer and faster.I have never encountered a company that has caused me this much distress over a payout I am legally owed. Their poor handling has affected my health and wellbeing, and I am now forced to escalate the matter legally and with gambling regulators.I urge others to be cautious dealing with bet365 — their promises mean nothing, and they show zero respect or care for customers in distress.
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