Review Time
I had won on bonus games 2 separate times and wasn't paid. Conviently the game froze just at the point when they were paying the best. I tried to contact customer service, but unfortunately you can't get a live person in Canada. So I was left with virtual chat. They wanted game codes and reference numbers for the game I played. There is no way to get these numbers once the game is over. Absolutely shitty customer service. Never did get paid
The live casino is fun but the crash games are extremely buggy and seem rigged.The betting system feels clunky and when cashing out it has a slight delay. A few times I cashed out and half a second later it crashes and the game still doesn’t register that I clicked cash out. I lots an 80 bet due to the game being clunky and slow.Wouldn’t recommend.
I couldn’t even get to the point where I bet!!During the verification process my drivers license was rejected even though there is absolutely nothing wrong with it. I got no information this was the case and that my account was closed FOREVER. My license is perfectly fine, I thought after 27 years of living I would give betting a shot at trying to make a bit of money. Turns out that’s absolutely impossible since I’ve been blocked out of the chance to bet for life and for absolutely no reason. I have spoken to 2 people on their live chat which was a pain to get to and the first person, after saying they couldn’t tell me the reason and that there’s nothing I can do, I asked to complain. They said they would escalate it to their superior and asked me to wait, they then just closed the chat. The second person told me the same information, they can leave my complaint on my account but the information remains, meaning they still can’t give me any reason why my drivers license was rejected and that I can’t bet with them ever for the rest of my life. This essentially tells me that my complaint isn’t going anywhere or being seen by anyone, it’s just being thrown into the void and there’s nothing that can be done. This is absolutely insane. I have just renewed my license less than a month ago and so there’s no possible way there’s any issue with it. My name and address is exactly the same as the utility bill that they accepted so what on earth is the reason they rejected it?They have given me no reason why they’ve shut me out from betting for the rest of my life ( and my entire life since this is the first time I’ve tried to bet!) and they have told me there’s absolutely nothing I can do about it. It’s insane and absolutely rediculous.
No care for vulnerable people they let play hours opon end 15 and it got up to 20 hours+ non stop and didn't put any barriers up for me to keep depositing money when loosing soon as I started to win a bit if money they completely ban for safer gambling but ive spoken to there number of times and few questions and reinstate your account but soon as I won any money they ban me permanently and they never cared for so many years only when finally winning some money back
Spent 35 pounds 7 times 5 pound deposits (seems like not much but that was all I had until the end of the month)Played at 10 pence bets , won 2.40 bonus and 1 pound bonus, 10% rtp confirmed typical with pragmatic slots.When I had 50 pence left about 500 spins in they sent me error "error has occurred please close the game" can't close the error window need to close game by clicking the "close" button, even though the slot looks fine, looks like when you're due to win something casino provider just takes over your session and make you reload and lose your progress and money, when you reload its like you start clean, from spin 1, losing cycle continues, simple solution is never to start playing.I'm reporting to gambling commission soon have it all on video.
Poor.com — I have been a customer for over 15 years. I have tried to log in to my account after not being active for a few months, and I can’t login, I can’t reset password. Support don’t even acknowledge you after you get put through from AI — you just get ignored and have to start the process again. I think every other betting company I’ve used is miles better. Save yourself the stress and stay away!
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