Review Time
Don't bother with the apple watch if this is the only option for connectivity. We are in Sydney metro, service connectivity is not great! GPS rarely updates until end of day (too late by then) rendering it completely useless. Messages always have delays between send and receiving - also making it useless. Not happy with any component of this service. Save your money, get the phone instead, or get another watch. Also had a payment taken out the following year which i was positive i had cancelled (even checked it 2 times to make sure) only to have it go through anyway. Am going through cancellation and request for the refund as we speak.UPDATE: Refund is currently pending to be processed shortly, but it was an easy process to complete and staff were easy to deal with too.
I have never written a review before. But had to for this. Better Roaming has been a complete disappointment. It’s the only service provider for Kids Apple Watch to have it functioning without a phone. I would recommend not getting the Apple Watch to avoid having to liase with Better Roaming. You pay, yet the service won’t get connected. I am still emailing them trying to get a connection for the service. I have begged them. They send emails that don’t provide a solution that actual fixes the problem. I am still waiting for help. Better Roaming… I AM BEGGING YOU TO HELP ME AND FIX THE PRODUCT I HAVE PAID FOR. PLEASE.
I wanted a prepaid service to setup on my daughters apple watch without having to pair it with a phone. BetterRoming has this service for under 100 dollars a year and it works great. The only problem I had was when I went to renew it did not auto renew.
Using betterroaming for my daughter’s Apple Watch. She doesn’t have an iPhone so the watch stands alone. Whilst it’s easy to sign up and get working the reception is terrible. We live on the outer suburbs of Melbourne and it will often not have 4G reception - which defeats the purpose of it and hinders our ability to send messages to and from the phone. If you live in a capital city’s inner suburbs you’d probably have no issue but outside that might be best to try another carrier. I believe betterroaming uses Vodafone. Not sure how apple can recommend only this carrier? I notice they bury in their sign up / website that they use the less reliable Vodafone network.
Bought my daughter an Apple Watch for her Birthday. I thought it would be a click-go process with the suggests from JBHiFi staff. Back home, registered an account and filled a form but after that nothing made through like blocked out the door way. I could never pay successfully. Searched around for contact, email is the only methodology but still didn’t resolve the issue. Left question mark still. It has been a month already. Here I am, I guess this is the only way to contact Betterroaming.
My daughter’s 2023 Watch plan with Truphone has been changed to a plan with this company. I’ve tried to cancel the annual plan before it’s automatically renewed. They’ve supplied a form to do this that doesn’t work, won’t reply to messages and are trying to make exiting an unwanted contract as difficult as possible. This company is not reliable or trustworthy.
Absolutely disgusting service!!! You’re not a company you thrive of pretending to provide a service that does not work!!! And happily take people money!! Shit show, no contact number to call, never respond to emails. F**ing JOKE!!!! Apple is just as bad for advising that it’s a great network!!!!
Basically the watch using Betterroaming just wotn take calls more than half the time. Getting customer service is a joke. 2 days in between emails. you get for safety for a child BUT you cant ring them on it even when connected to strong home wifi. Not good enough, but since they have no competitors they don't even need to lift their game
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