Review Time
Signed up for service for my son on February 6th, 2025. When we received the activation message, the number provisioned for my son's cellular plan is for Atlanta, GA instead of my town which is near Philadelphia, PA. I've submitted 3 ticket requests to their support portal (2 immediately when I received the activation email and 1 today) and I haven't received a confirmation email about the support requests or a response to my inquiry. If I don't hear back today, I'm submitting a cancellation request.UPDATE: After sending additional support requests via their online form, I heard back from them today. They told me that the phone #s are generated automatically by the system and they can't offer customized number (I never asked for a customized number). I replied saying that I was concerned the system thought we were based in Atlanta and asked if they could reset the phone number and have the system generate one for our area. We'll see what they say.UPDATE #2: I cancelled my original plan and signed up for a new one hoping that the number would be based on my location. Unfortunately, numbers are randomly generated and not based on subscriber location. That's lame.Anyway, tried to provision the plan on my son's watch and although it's installed, there's no cellular connection. Currently waiting on support to reply in regards to this.
Entered a family plan, paid $99 and two days later it was terminated with no explanation. My child was unable to use his iwatch to contact us at a time when we were expecting/relying on it. Contacted better roaming by email to request plan is reinstalled. Received a response 5 days later and was advised to enter a new plan and pay a further $99. Very reluctant to use this service due to lack of customer service and likelihood it will happen again.
Does your help desk actually ever answer the phone? I have left massages for a call back multiple times, and nobody ever calls me. I have similar connection issues as to those expressed here and it is extremely frustrating. I have been on your webpage, have followed all the instructions, however, it just does not connect. Is it you, Vodafone or Apple? Something is not working.
Hello, I need to cancel my plan with you, as I no longer need it. I've already deleted the Esim. I contacted you through the support page yesterday, and I've had no reply from you. You've taken money from my bank account £41.00 today which I don't understand as I've deleted the Esim, and I want to cancel my plan with you. Can you contact me please, thank you. Can I have my money back.
This firm keeps charging me a daily fee despite me cancelling and raising a support ticket. They sent one email asking for more details and then have not replied. There is no contact phone number or ability to manage the account or cancel on their website. Feels backward and scammy.
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