Review Time
It was suspicious from the start. I purchased a 1-month plan for £40 and made sure I disabled auto-renew. I immediately received a receipt that says I paid £27. There was no venue to correct this mistake as the receipt was sent from "noreply...". Then a month later, just now, Tp Global ("the company making the billing) charged me for another month! I logged into the website and there was no route to manage or cancel subscription! I tried the iPad method to disable auto renew but I did it last time too! So I deleted the ESIM and called my Bank to block this merchant. My bank told me that blocking this merchant may make it difficult to renew any services with them and I told the bank that I will never use this merchant again.
These individuals are a scam. I subscribed for one year but never received a connection for calls or texts. Only the 7-day free trial worked. After that, there was zero connection. It was a total waste of time and money. I will be suing this company.
We paid for a service for an Apple Watch to be set up. There was a problem. Apple put a lot of effort into trying to fix the issue. The couldn’t get any help from BetterRoaming. I tried to get help but they are a nightmare to deal with. No matter what you ask them, they fob you off and repeatedly say they are going to close the case. The only thing they do well is taking your money.
no worries, no talk , went directly to de website registered, write down Eid of my Apple Watch , copy and paste, double check , activate my 7 days free trial, pay and in less than 45 second I opened in my iPhone apple watch app and activate esim plan, top best of the best at least in this part, no 5 minutes took the whole process done by me.
Very little point in having the product. We got an esim for an apple watch and this is the only option. We probably get through to our daughter 1 in every 20 attempts. Messages take an age to go through and she has trouble calling us. Cancelling and switching to a phone. They have obviously sold more esims than they have the capacity to support.We know other parents have had the same issue
Had no issues for almost 3 years when it was TruPhone, but once it became branded as BetterRoming over the summer the service went downhill. I was on a month-to-month plan and my service got disconnected due to my credit card expired when it came time for renewal (this part is my fault, so I totally understand). So after I updated my credit card to reinstate my account, BetterRoaming charged me *AGAIN* after one week because they kept the original renewal date (even though I had no service for 3 weeks). So basically I paid for an entire month, for only 1 week of service. I emailed the CS agent back and forth, and they said there was nothing they could do. Obviously, after several emails I just gave up as it wasn't worth the trouble nor my time. I moved over to another service provider since then and much happier. I think BetterRoaming should put more resources to their actual customer service, rather than scanning and replying Trustpilot reviews for damage control. Good riddance.
Claim your business profile now and gain access to all features and respond to customer reviews.
