Review Time
I bought a data plan from BetterRoaming for my trip to Peru. Everything seemed fine until I got there, the data plan was supposed to activate automatically upon my arrival in Peru. However, once I landed, I received an email from them confirming the activation of this plan but I had no internet! I wrote to them and initially received a reply that I did not have any active data plan for Peru, then I received another email asking me for certain data that I did not have and to do certain settings that were already done anyway. In any case, during the entire period I did not benefit from the internet that I had paid for. I am attaching some of the correspondence with them as proof.
Internet not working. I got 2 GB of traffic to use in Italy but it simply does not work. I checked all my phone setting (Google pixel 8) and there is nothing blocking it. I see the eSIM as perfectly functional, connected to either 4G or 5G but internet doesn't work. Actually for whatever reason I see that a few dozen MB have been used. Waste of money and time. Stay away from this scam. Should be illegal.
Just purchased two better roaming plans for my twins Apple Watches today and so far it's working great! Was able to call and message when out of the house and the quality of the connection was great! Was originally told only Vodafone, O2 and EE provided the e sims which would work with the watches however so glad I found this.....so much cheaper than the others and so far so good......
The only solution for kids Apple Watch, but next to no reception in or around school most of the time. Now the eSIM has vanished off the watch, with 8 months remaining on the plan, and it can’t be readded in any way. Have tried transferring it to another device and back but it refuses to go onto any device. I have a support ticket 02418316 but it immediately sent an auto reply that it needs more info or will be closed in 2 days, without stating what info they even need and why what I provided wasn’t enough.
Bought for use in northern India, but unfortunately only had coverage in big cities. A fellow traveller had Saily and had coverage everywhere. Response time customer service good, but the tips didn't help as the problem was lack of signal. They did offer a refund, but that missed the point as esim is something you want to set up before arrival. Have since removed and will try one that has good reviews next time. I got this one via my bank, but have since seen the reviews and certainly wouldn't recommend for India.
The only solution for kids Apple Watch. Works decent for basic comms - if running late or if they want to send us an audio message etc. setup twice successfully now. Second was difficult, but they do answer their support case emails. At first they provide generic answers, but eventually they escalate to a technician of required. Hint for anyone struggling to setup mobile/cellular as the option is greyed out - switch off mobile/cellular on your own phone first.
I had a watch plan with Truphone and was not notified that my service was being switched over to Betta Roaming. Since then, I’ve been unable to access my Truphone account to sort out payment issues, and they have been no help in getting me access. They’ve informed me that the number has now been terminated, and despite my attempts to resolve this, they’ve been unresponsive. They don’t answer calls, and their email responses are incredibly slow. When they do reply, it’s just the same generic message with no real assistance. The service has been absolutely terrible, and I am extremely disappointed with their lack of support. I would strongly advise against wasting your time with them.
Terrible service! I have emailed you now 3 times over the last 3 weeks about the fact I’ve paid the $99 for a service that doesn’t work & I cannot use however still no response. Not good enough better roaming I should not have to keep following this up… not happy!
I bought 2 plans for my daughters Apple Watches SE GPS + Cellular, one watch worked fine, but the other one didn't send SMS. They recommended me to uninstall and reinstall the plan, I did so, and then I couldn't reinstall the plan anymore. I've been sending emails for almost 2 months, and they haven't solved the issue yet. I even contacted Apple which sent me a brand-new replacement watch.The issue is still unsolved. This has been super frustrating.It's a shame that BetterRoaming is the only Family Share provider for Australia.
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