Review Time
I wanted to buy an e-sim tariff plan for my daughter's Apple watch. Following a list of supported providers from Apple's webpage I went to Truphone which (information from Truphone's page) was acquired by BetterRoaming. I filled the form on the website, selected 1-year plan and was immediately charged 199PLN (Polish currency ~47 Euro's). Not only the tariff plan was not activated on my Apple Watch but also nothing appeared under my profile making it impossible to cancel 7 day free period. The support portal to which I am redirected (https://jira.1global.com/) appears to close the tickets immediately after they are opened (status moves to "Closed"). Not the most comfortable way to name a ticket state them from my perspective. There is no alternative way to contact support.[Update]: Contact was made via e-mail explaining that there was failure with transaction processing on BetterRoaming side which resulted in activation not being completed. I was offered to cancel the subscription (which I chose) or work on the issue. I will update experience score based on the outcome.[Update#2]: Funds were returned, based on the bank account records it seems that this indeed might have been a failure with a payment (transaction has disappeared from history). Changing experience 1->3
I bought an Apple Watch for my 10-year-old for peace of mind but I don't want her to have a phone yet. As I'm with o2, I couldn't use family set up. I went to the trouble of arranging a pay monthly sim only contract for her, using an old iPhone, and pairing the new watch. But I couldn't activate cellular data to make the watch work without the phone and after two hours on the phone to o2, I lost the will to live. Did some googling and found Better Roaming. I had the watch set up and working through my own phone using family set up in five minutes. It was literally the easiest process I've ever been through. An oasis in a storm of incompetency from o2. Highly recommend for families who want their children to have a watch without a phone. Thank you Better Roaming!
Purchased eSIM for apple cellular phone and there is no choice but to use Truphone which is now Better Roaming. I have not been able to finalise the activation process. And there is noooo support or help whats over. Lodged the help enquiry as instructed on their website. No one gets back to you. When they finally do 4 days later on email they say "click on this link and you will be given troubleshoot solutions". When I clicked the link there were no solutions WHATSOVEVER, but you have to fill out another form on GLOBAL which I have already done so 2 days ago. They just charge and run. They are not there to ensure you get your service. DO NOT WASTE your money on Better Roaming.
Something as simple as changing a EID for a eSIM is not possible via the portal. Lodged 2 cases, if I’m lucky enough to get a response which is rare and I am given false promises that it is still being work on! How many more weeks should I have to wait to get a fix for a service I ready paid for! In 2024 such service is way below standard! Case number is Case#02255312.
I purchased a 1 month 1 GB LatAm data and went on a 14 day trip to Brazil, Argentina, and Peru. It was not easy to setup APN. After many tries and failures, the setup was finally successful. For the first 2 days in Sao Palo an Rio De Janeiro, I was able to use the data on and off. When it was off, there was good signal but no internet. From the third day, there were no internet at all for the next 5 days. I contacted customer service by email using the hotel wifi. There is no phone numbers to call. They gave instructions to solve the problem but none worked. I gave customer service all the settings they asked for. I got no response for the next several days. Today, customer service surfaced saying they didn't hear from me and assumed my problem had been fixed and closed my file. These few day, I was able to use the internet on and off, mostly off. The only way to get it back is to toggle the eSim on and off, The customer service is non-existent. To update, customer service finally contacted me after my trip was over. They offered many apologies and voluntary refunded the total cost in a very swift manner. Due to this, I increased the number of stars from one to three.
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