Review Time
They are essentially impossible to get customer service from. While they have toll-free numbers for sales, you have to call them in India directly if you need technical support. They say on their web site that tech support is available 24/7, but this is not true. They told me twice that someone was going to contact me to resolve my issue, and that never happened. The people that you do speak with on the phone have very poor command of English, and there is so much noise in their office that you can't hear what they are saying. Avoid like the plague.
My original review is below (it was 1 star). Upon posting it, BigRock contacted me and gave me the info I needed to transfer my domain to my preferred registrar. Until then, I could not transfer my domain out of BigRock. It was obtained at auction and automatically registered at BR, to my dismay.[I wouldn't wish Big Rock on anyone. I have had domain names for decades and currently own 230. Big Rock is terrible. I need the EPP Auth Key to transfer [domain name].com out of Big Rock to my regular registrar. I don't appreciate how difficult Big Rock makes it to transfer a domain out. Other registrars are very easy and convenient. Big Rock offers no way to do it. Their support phone number rings to a totally different business. Their online chat just leaves you waiting. Disgusting.]Joe Jenkins
The servers of Bigrock are totally undependable. Apparently one of our email id was hacked leading to a financial fraud and a police compaint was lodged. So to begin with there is no security on their server. the level of secuiry is very basic leading to such hijacks and spam emails. Then, Instead of urgently helping customers to track IP adrees and location of accesss, they ask for 24 hours to revert. The arrogant Service agent refused to connect me to a Sr. Supervisor too and hung up. Hin name was Mr Roshan M from Mangalore. Make these guys famous. !!
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