bitesoftco.com

4.6
4.6 Based on 200 reviews

For more than eight years, we’ve helped thousands of people transform their smiles across Australia and New Zealand. Today, Aalto (formerly Bitesoft) brings together specialist orthodontists and local dentists to deliver high-quality clear aligner treatm...

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Average Rating

4.6

/
5

200 Reviews

5 Star
84%
4 Star
5%
3 Star
1%
2 Star
2%
1 Star
7%

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Maria Barnes
I’ve had a great experience with Bitesoft Co in general

I’ve had a great experience with Bitesoft Co, Mel in particular. I had super quick service and responses to all of my questions and the process for getting Aligners has been a breeze.

5
Date of experience: May 09, 2025
Madelyn Powell
Mel and Emma were huge on both the…

Mel and Emma were huge on both the customer service and admin side of the whole process. Little to no stress whatsoever and no issues with the pre-treatment. Excited to start my bitesoft journey. Can’t thank them both enough!

5
Date of experience: May 09, 2025
Lorinda Coleman
I think one of the main reasons I…

I think one of the main reasons I decided to go with Bitesoft Co was because of my first consultation with Mel. I didn’t know what to expect and felt a bit nervous but Mel was very warm and welcoming, and never made me feel silly for asking a question when I was unsure. Mel and Emma have been great with communicating and you can tell they do their best to make you feel valued. Can’t wait to continue with the journey.

5
Date of experience: May 07, 2025
Percival Bell
Do not waste your time or money, disgraceful experience from start to finish.

This company is a complete joke. I signed up in November and paid hundreds of dollars for a service I never received. Not a single aligner. Not one appointment. Nothing. Just a string of empty promises, vague updates, and endless delays.I went out of my way to source my own clinic to try and move things along, since Bitesoft couldn’t even manage that. I followed up politely, over and over again, for months. I was constantly assured things were “being processed,” and yet absolutely nothing ever happened.Eventually, after chasing for weeks, I was told a refund would be arranged. That was weeks ago. Still no refund. Just more excuses, more silence, and somehow, they even continued to take money out of my account after agreeing to cancel my treatment.This entire experience has been stressful, time-consuming, and deeply disappointing. I feel completely misled, and judging by other reviews, I’m far from the only one. The customer service is abysmal, the processes are disorganised, and they clearly have no respect for the time or trust of the people paying them.If you’re thinking about signing up with Bitesoft: don’t. Spend your money with a company that will actually deliver on their promises. I wouldn’t recommend them to anyone.

1
Date of experience: May 05, 2025
Damien Brown
Incredible product!

An extremely quick, easy and cost effective way to really boost your smile!! I was always self-conscious of my middle teeth but after coming across Bitesoft, I have never looked back! It is a process that I would highly recommend, it is a very simple and effective way of straightening your teeth from your own home! The results speak for themselves (see attached images), and I couldn't be happier. The support I also received from the Bitesoft team from day-one till the day I finished my aligners was nothing short of incredible! I cannot recommend them more, I am now so much more happier with my smile and so much more confident!

5
Date of experience: May 01, 2025
Duncan
Absolutely amazing experience

Such a fast, seamless, and friendly process. My emails and queries were responded to so quickly and everyone was so helpful. My aligners came in amazing packaging and very easy to understand instructions. They have been comfortable and I look forward to seeing how my teeth look at the end!

5
Date of experience: May 01, 2025
Colleen
I am super excited to start my Bitesoft…

I am super excited to start my Bitesoft journey. The team have been great in getting back to all of my questions. I can’t wait to see the transformation over the next 10 months.

5
Date of experience: Apr 29, 2025
Lavender Ross
So happy with my smile!

I had suffered with sever crowing my entire life and was told by others that the only way to fix this was with braces. As a woman in my 40's this was something I did not want to do. After reaching out to the team at Bitesoft Co however I was pleasantly surprised that they could repair my crowded teeth. 13 months later I now have a beautiful smile and so many people have commented on how great my teeth look. The process was easy, just taking scans of my teeth each fortnight through the ap. If I had any questions they would come back to me quickly with an answer. Would highly recommend the process to anyone.

5
Date of experience: Apr 29, 2025
Gertrude Harris
Great experience

The ladies are very easy to deal with, they respond within the day and are very friendly & informative.

5
Date of experience: Apr 22, 2025
Abe T.
Big thanks to Jaccy for making the…

Big thanks to Jaccy for making the start to my aligner journey feel effortless! Her communication and support have been great. Thanks so much :)

5
Date of experience: Apr 19, 2025

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Business Details

  • For more than eight years, we’ve helped thousands of people transform their smiles across Australia and New Zealand.

    Today, Aalto (formerly Bitesoft) brings together specialist orthodontists and local dentists to deliver high-quality clear aligner treatment in a more accessible way.

    Every treatment plan is designed collaboratively by a specialist orthodontist and the dentist providing your care, combining advanced technology with clinical expertise to support safe, precise outcomes.

    Our goal is simple: make orthodontic treatment more accessible, more predictable, and easier for patients to complete within their local dental practice.See more

  • email info@aalto.care
  • call 0754002096
  • language https://bitesoftco.com

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