blablacar.com

1.3
1.3 Based on 81 reviews

BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way...

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Average Rating

1.3

/
5

81 Reviews

5 Star
6%
4 Star
0%
3 Star
1%
2 Star
5%
1 Star
88%

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Michael Booth
I was scammed by one of their drivers

I was scammed by one of their drivers. They have offered me a €90 voucher which I can’t use but won’t transfer me the money I am owed.They clearly have no monitoring of their drivers practices, and are now actively ignoring my correspondence regarding a scam perpetrated by their driver. It is a shocking corporate attitude.They’ve now just replied below with a generic reply despite the fact they know full well about the situation.

1
Date of experience: Oct 04, 2025
Kimberly
Avoid! 45 mins late and terrible customer service

Booked the BlaBlaBus from Biarritz Airport to San Sebastián. It arrived at the airport more than 30 minutes late, causing me to miss my connection in San Sebastián. BlaBlaBus agreed they owed me a partial refund but would only issue it as a voucher, which I can't use because I'm already back home in the US. And even if I wasn't, I would not trust them to get me to my destination on time! Avoid!

1
Date of experience: Oct 01, 2025
Eλισσάβετ Μυλωνά
Bus never showed up

Bus never showed up and when we asked blablacar drivers of other destinations they had no idea of our bus, they were generally very indifferent and not helpful at all and I had to find a way to go back home last minute. Very unreliable do not recommend

1
Date of experience: Sep 26, 2025
Wellington Oscar
Untrustworthy platform

Drivers lack commitment and responsibility, constantly arriving late, canceling rides last minute, and often treating passengers poorly. And BlaBlacar isn't doing much to punish bad drivers. The platform doesn't allow you to review drivers who at the last minute cancel rides, so the score given to drivers is not trustworthy at all, it is the perfect platform for irresponsible drivers. Very disappointed with the service.

1
Date of experience: Sep 24, 2025
J Ne
A different experience

Took this bus because we wanted to check out if it’s actually as bad as the reviews say but the bus was in the station 10min before and left at the right time, bus is clean, driver polite and everything okay.

5
Date of experience: Sep 23, 2025
shayer waseem
Rude drivers

Rude drivers. 2 hrs delay. Racist actually. Do not take blah blah.

1
Date of experience: Sep 22, 2025
ignas vigelis
Bus late for 4hours, not even full refund

Bought a ticket for a bus, it was late 4hours so we took another one. Requested a refund for the ticket, that costed me 21,99 euros and refund I got was 19,99 euros. I attached the price I paid to them but they do not care. Overall just don’t even try to use their services. The other bus ticket was 12 euros, their markup is just insane

1
Date of experience: Sep 21, 2025
Conditions de voyage de cauchemar

Filthy bus. No air-conditioning. Almost 30 degrees inside. No working windows. Horrible journey.

1
Date of experience: Sep 18, 2025
Tadgh McNally
Buses didn't show up

Buses didn't show up. Multiple buses didn't show up leaving me stranded in Paris with no way home & I was unable to book a hotel/hostel due to how late it was. No explanation given aswell.

1
Date of experience: Sep 16, 2025
Chelsea Wilcock
I booked this company through omio

I booked this company through omio. From Geneva and annecy. Upon booking it didn’t state anywhere that I would need a child car seat for my baby. It let me put in her age of 7 months and it let me book the seats without a warning anywhere (otherwise I wouldn’t have booked it knowing we weren’t taking our car seat abroad)Whilst waiting for the bus at Geneva we got our cases stolen (weren’t the bus company’s fault) however this made me very distraught and upset. When we went to board the bus the driver told us we couldn’t board with the baby without a car seat. He said if I do I lose my job and your baby die. The tickets did state in small print you need a car seat but I didn’t even cheak the tickets untill I boarded which was too late.We had to get the train which cost me another £50 euro and was soo stressful especially with a small baby and the stress of losing my case.I tried to get my return ticket refunded. It refunded me a measly 2 euro and it was on a coupon. What a joke. I then since tried to send an email explaining I didn’t get a notification about the car seat and would they find some compassions to refund me. They just dismissed and said it states upon booking you need a seat so they didn’t believe me when I said that for me it didn’t! I will never use bla bla car again. What a waste of time and money

1
Date of experience: Sep 05, 2025

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