blablacar.com

1.3
1.3 Based on 81 reviews

BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

81 Reviews

5 Star
6%
4 Star
0%
3 Star
1%
2 Star
5%
1 Star
88%

Filtered Reviews

Filter Reviews

Review Time

YodA_4
Scam

This site has become a total scam. In case of problems there’s no way to get in touch with them, do not expect any assistance at all, yet they would have a 26% cut from the price of the ride.Furthermore, if you as a driver experience issues which are not your fault and are completely out of your control (such as hitting an unmarked porthole on the motorway and damaging your car) - not only will you have no assistance - neither to you, nor to your passengers, but when you’d email them asking to provide refunds, you’d get an AI-generated reply stating that you were putting your passengers at risk and therefore your profile is suspended!Completely outrageous.

1
Date of experience: Feb 14, 2025
Book bus from spain to portugal

I booked a bus from spain to portugal, the time of booking, they asked if want to upgrade seat for amenities(ex extra leg room-on demand vidoe etc)Turn out all the seats are same they just try to upsale you same basic seat. Requested for fare adjustment and they refused, blaming the operator company,Next level scam

1
Date of experience: Feb 10, 2025
MT34
NO TICKET REPLACEMENT

I bought online a seat from Annecy France to Geneva airport only to discover that my flight to London was late so i went to the BlablacarBus app to change the timing to a late departure.It says clearly that you can exchange tickets but the app will send you straight to buy another ticket so i had no choice but to buy another ticket and lost my first ride.I never use BlaBlaBus ever again.

1
Date of experience: Feb 10, 2025
Tracy Lewis
horror

horror. disgusting experience. I bought a ticket from Ljubljana to Zagreb and they cancelled it at the ticket office. That's not a problem as long as they don't want to refund my money for the ticket. Despite all the evidence sent to my email that the ticket was purchased, they persistently try to tell me that I am not registered. Never again. unprofessional. horror, horror

1
Date of experience: Jan 31, 2025
Gulliver Wilson
Scammy and Horrendous

Scammy and Horrendous support. Total waste of your money and time, please do not use this, you are better off WALKING! Worst experience with any company I have ever had, not sure how they are still in operation, they deserve to go to court for their horrendous practices.

1
Date of experience: Jan 26, 2025
Julie Butler
App and website are terrible

App and website are terrible. Half of the things dont work properly. There is an option to check earlier/later departures which does not work at all. Prices are also messed up all the time - it shows incorrect prices.

1
Date of experience: Jan 25, 2025
William Taylor
Awful company

Awful company! They should NOT be bookable on Trainline. The customer service when trying for a refund has been very unpleasant. Don’t be tempted!Now, here on Trustpilot, I received a message that they had sent an email to address my concerns! i have received no such email!

1
Date of experience: Jan 19, 2025
Disgusting service, never go for this bus.

I’m AbhishekI suppose to travel to paris from London. The driver from initial he was doing racism and made me stand till last moment of the booking, there was couple of chinese they had Schengen visa, he let them inside the bus. But he refused and he didn’t allow me to enter the bus, it’s clearly shows that he did racism towards me. I have Schengen visa valid till December 2026. Right now, i took flix bus and traveling to paris. How did he allow me then in flix bus?Such a shit Services from bla bla bus. I paid 150£ to go to paris.Disgusting service from the company, untrained and no humanity.

1
Date of experience: Jan 04, 2025
ccbordeaux15
awful service on blablacarbus

Paid extra to reserve a seat on Paris - Tignes overnight bus as I get travel sick. The driver said to everyone to sit anywhere - had to argue with her for 2 minutes to get my seat. Buses have no leg room and don’t stop at services. On the London to Paris service, driver speaks no English so no idea what’s going on.

1
Date of experience: Jan 03, 2025
balkimort87
Horrible Refunds Policies. They kept your money

Very bad UX and CX experience. Their refunds policies are horrible they kept your money. Is very disapointment. I had better experience and prices with Flixbus or Omio. It does not gives you the chance as Omio to save the ticket in Google Wallet. The payent page always gets stuck.

1
Date of experience: Dec 31, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More