Review Time
My friends and I took a bus from one city to another and had a fantastic experience. This was completely opposite to the negative reviews I've seen. The driver was very nice and helpful, the bus was comfortable, and it was on time. Overall, it was a great experience for us.
I booked a 6:05 AM bus from one city to another, but it never arrived while we waited until about 7:10 AM. There was no information about its status or any cancellations. Multiple passengers waited without updates. No staff member was available to assist us. We had to take a different bus with another company. They are now refusing to refund our fare, offering a useless voucher for 25% of the cost instead, as we will never use their service again.
This was the worst experience I've had with a bus service. It seems like they deceive their customers. They sell you a more expensive ticket for a more convenient bus and then rebook you on a cheaper one without refunding the price difference. I booked a trip for my child and her grandmother, choosing the higher-priced option for a more suitable time. Yet, just an hour before departure, I received an email saying my trip was switched to the later, cheaper option. When I requested a refund, they claimed it was a free rebooking and refused to refund me since I traveled. This was their mistake for cancelling the earlier bus!
I booked a bus for my Dad to go from Utrecht to Bordeaux. We were there since 22:20 and did not move until 23:00 (when I saw on the app that the bus departed). We did spot the bus (1698) passing by the station but he never stopped. In that station there was a notice that said that this station was moved to C8 (for Flixbus only). However, the ticket and email both stated that the bus would arrive at Jaarbeursplein 24, so we stayed there. The communication is horrendous (wrong in both the email and ticket) but they would not admit it / issue a refund since we were only a couple of passengers. The response from support is that the bus left from "Utrecht", that is very vague and not a station. Maybe it did leave from Utrecht but definitely not from Jaarbeursplein 24 as we were physically there for 40 minutes. This was 100 euros trip + having to stay an additional night in NL + having to book an alternative last minute.EDIT (21/10/2025): I did file another complaint after the reply below from the customer support. I got the same response from someone that does not even bother to read the description well. I have photos of both bus platforms, a photo of where current BlaBlaCar buses stop and my ticket showing that the platform stated there is different from the one used by BlaBlaCar these days. I will file a complaint with the dutch Consumer Protection Agency
I booked a BlaBlaCar Bus from Leuven (Belgium) to Cologne (Germany) for 19 October 2025 (booking ref E1QSS2), bought via Omio for €19.99. The bus was scheduled to leave Leuven at 18:50.I arrived at the correct stop on time and waited, but the bus simply never showed up. There was no information at the stop and I received no SMS, e-mail or app notification about any cancellation, delay or rerouting.Because I had to be at work the next morning, I had no choice but to buy alternative rail transport the same evening (intercity Leuven–Liège and Eurostar Liège–Cologne) for €99 in order to reach Cologne. I did not claim any hotel or food costs – just the necessary transport.Customer service acknowledged by e-mail that the bus did not run as scheduled and offered a refund of the bus ticket plus vouchers. However, they refused to reimburse the €99 I had to pay because their service was not performed at all.For me this is unacceptable. If a bus doesn’t run and passengers are left without information, the company should at least cover the necessary extra costs caused by their no-show.
I’m writing this review mainly to balance out the other low ratings and give some perspective, as my experience was fine. I travelled 8½ hours from Lisbon (Portugal) to Santiago de Compostela (Spain). The bus was comfortable and fairly clean, it wasn’t full so I had both seats to myself, and it arrived on time, and even 10 minutes early.The bathroom, however, had no toilet paper or hand soap, which was disappointing. We didn’t make any stops for a toilet break along the way, so make sure to bring some paper and something to clean your hands with!Considering the low price, I’d rate my trip 3/5, it got me safely to my destination, the bus was clean, but the bathroom facilities really needs improvement.
The bus journey was fine, but the bus didn't have a toilet or charging points, despite what they advertised. Not just that, but we paid extra for reserved seats. This seems to have been a scam, as there were no reservations, no seat numbers, and the driver said people could sit anywhere. We have been offered a voucher which is useless to me and they have refused a refund - despite never being in a position to offer the service they charged for! The amount of money isn't great, but it's warning for others that you won't get a refund if things go wrong. On the plus side, the bus arrived on time!
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BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way
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