Review Time
The worst of the worst customer service i have ever experienced.Booked a ride before i would catch a flight, before taking off i informed the driver we were 1h delayed, when we landed, i saw the driver hadn’t waited and canceled the ride.I contacted customer service and all they said is that i didn’t reply to the driver in 3 days!! 3 days hadn’t even passed! I replied the same day, just after landing (2h flight) Then they said they would refund me €6 out lf the €12 i paid, but i actually paid £18!! Which is €20!!! They totally ignored my question about where that money went, and i will receive a £4 refund after the £15 i paid… (€20)So avoid this company and take an uber
If I could give this 0 stars I would. I bought a ticket from Annecy to the Geneva Airport, that's what it said. The route showed simply that, nothing else. However, I was not taken to the Geneva Airport, instead taken to a completely different city in Annemasse and told to get off. This occurred because I was told check-in ended for my 5:50 AM ride at 5:30 AM, so I got there early. To my surprise, the bus was there pretty early. It parked in the marked spot it said it would be. I showed my ticket to the driver, he said "yes, Geneva Airport." So I got on the bus. We took off early to my surprise and so I started looking at my google map and it appeared we were headed towards Geneva. Then, it veered towards Annemasse, which I figured was maybe a stop on the way even though that was not what my ticket said. To my surprise, the bus driver told me this was the last stop, even though he knew I needed to get to the Geneva Airport. I was so confused. There was a SBB train there luckily, so I was able to take that to the Geneva Airport. I contacted their customer support and they didn't care their bus driver lied to me and took me to the wrong destination. They offered me a 3 euro credit LMAO yeah, no thanks. First of all, why would I ever trust you to get me where I needed to go? Secondly, 3 euro?! It would be a real simple thing for them to refund me, especially since I had to buy an additional train ticket. Worthless company and customer service.
Fantastic concept until things go wrong!? I have a had my holiday ruined by the fact that just because after a sleepless overnight ferry I entered the password wrong on my phone a few times and so BlaBla blocked my account due to suspicious activity, without warning; and without an account there is NO customer service to try to resolve things,...All my bookings got cancelled leaving me stranded as a single female traveller with mobility issues. It also meant that my driver's and the buses didn't know what was going on and obviously there is no way you can be in contact if you don't have an account.Herendous situAtion
Reviews are terrifying but the actual experience was completely aligned with the booking guarantees. Easyjet ruined the end of our holiday by cancelling our late-night flight, all other flights were booked within the next 10 minutes and this was the most reasonably-priced timely option: bus was on time, clean, bathroom was serviceable and luggage was safe in hold. I don't doubt others' experience was varied but figured I'd throw in my two cents for others who might panic when booking before checking feedback.
Since these people haven't responded to my complaint, I'm going to leave my review.It was a few months ago now. Waiting for the BUS, and waiting, and waiting and the bus didn't arrive. I was in Biarritz, France, without data, I couldn't go inside the airport for wi fi as the bus could come when I was inside the building... After 45 minutes of anxiety and stress for not loosing my connexion, I heard to a young woman mentioning that she had received a text saying the bus will be late... later.Obviously, the bus had to drive very fast, dangerous, to reach the next stop... in the end, I didn't miss my other bus miraculously. DO NOT USE THIS BUS, IS SHIT...
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BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way
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