Review Time
I purchased boots for my daughter at the end of October as a Christmas gift, ordering early to ensure their arrival. She consistently wears a size 7.5, but when I gave her the boots, they were half a size too small. I contacted the support team, and they informed me that I had missed the return window. I would understand if the boots had been used and I sought a refund, but I merely wanted to exchange them for a half size larger. The customer service was very disappointing for such expensive boots. We won't be making any future purchases or recommending this service to others.
I bought boots for my daughter at the end of October as a Christmas gift, ordering early to ensure they would arrive on time. She usually wears a size 7.5, but when I gave them to her, they were half a size too small. I reached out to the support team, and they informed me that I had missed the return window. I could understand if the boots were used and I wanted a refund, but I just wanted to exchange them for a half size larger. Very unsatisfactory customer service for such pricey boots. We will not be purchasing or recommending this service again.
These boots used to be of good quality, but my last pair fell apart within a year. Previously, I could rely on them lasting 4-5 years under the same use. It's disappointing, and it appears they've shifted to cheaper manufacturing. I'm unsure how my confidence in this brand will be restored.
This company is terrible! They consistently misadvertise their prices and fail to honor them. They accepted my order, then canceled it two days later, claiming the pricing was incorrect and only offering a refund. It's unacceptable for a large company to deny a customer due to their pricing errors. I thought the sale was legitimate since that boot style was the only one at that price while the others were regular priced. The customer service is awful, relying solely on automated responses.
I ordered a couple of pairs of boots for an upcoming trip. My oldest order was delayed over a week before shipping. I had to call almost daily because the support team only provided scripted email responses that offered no useful updates. I'm still waiting for the second pair to ship. The company needs to improve their customer service to be more personable. Given the price of these boots, I expected greater efficiency and better communication than what I've experienced.
I purchased a pair of Chelsea boots in January 2025, and the overall experience was exceptional. The support team took the time to help me with sizing issues since one foot is half a size shorter, providing practical fit solutions instead of generic advice. Shipping was fast and hassle-free. The quality and comfort are exactly what you'd expect; they have held up remarkably well in various conditions without losing structure or comfort. No complaints regarding durability or performance. In summary: high-value purchase, great support, and strong real-world durability. I would definitely buy again.
I bought their classic Chelsea boots in Italy at different times, and after a few years (just after the warranty period), the soft rubber soles of both pairs began to crack, despite minimal use. This was not due to wear but rather a chemical degradation of the rubber. I've had rubber-soled shoes for 20 years that remain in perfect condition, unlike these. When I complained to their Italian branch, they simply stated the shoes were out of warranty. You're paying for good upper leather shoes, but the quality of the rubber soles is disappointing. Be cautious when buying these shoes!
I recently purchased a pair of Men's Thermal Chelsea Boots in antique brown, and I'm very pleased. They look fantastic, are comfortable, and are suitable for both city and outdoor wear. It's impressive how they manage to be sturdy, comfortable, stylish, and reasonably warm all at once. I've been searching for boots for winter in New England that are warm yet easy to put on and take off. These are my first pair, and I can see myself buying more. However, they don't come in wide sizes, which is a drawback for me since I have wide feet and had to go a full size up.
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Blundstone Footwear is an Australian footwear brand, based in Hobart, Tasmania, with most manufacturing being made overseas since 2007.
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