Review Time
We had a disappointing experience during our recent visit. The salesperson who assisted us had minimal knowledge about the Rolex we purchased or other models we inquired about. In addition, they lacked professional training and didn't present themselves in a professional manner (wrinkled shirt, tennis shoes). Moreover, their lack of punctuality was quite noticeable.Furthermore, another customer with a scheduled appointment was left waiting for over 25 minutes before they eventually left. Witnessing this lack of consideration for other patrons' time was disappointing.We're currently in the market for another Rolex, and I'm willing to pay an increased price to buy from another source.
An Excellent Experience - Five Stars! I will admit, I was a bit nervous purchasing a Rolex (Day/Date Presidential White Gold) online - but I had a fantastic experience with Bob's Watches. Excellent communication. Fantastic selection of watches. A very smooth purchase and delivery experience. Kayla (the representative who assisted me with the purchase) was excellent and provided great communication and customer service. I love my watch and although this was my FIRST time shopping at Bob's Watches - you can be sure it won't be my last. Highly recommend!
I had a terrific first time (but not last time!) buying experience with Bob’s. The Tudor watch was described as “Excellent“, but I would describe it as like new. It was flawless. They were kind enough to size it to my wrist, and the next day delivery was right on time. Everything about the transaction was superb.
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