Review Time
Rob Phan is a crook they give offers under 50% of value then want over retail for their product hopefully the entire company isn't like Rob Phan. They are selling a watch not even same condition for 14,000 more than the offer and they think we should trust them with my time pieces. Absolute joke.
I purchased an Omega Seamaster 2020 on July 18, 2024. I worked with Fernando on pricing and received what I thought was a fair price. I received the watch the next day as promised, however, the watch was dirty at the clasp, which I cleaned. There were a few scratches, minor, but for an excellent rating, the watch could have been buffed better. There were a few other spots as well, but no big deal. I called Fernando the next day to let his know and maybe they need to do a better job with quality checks. Anyway, so far, I am very happy with the watch. It keeps great time and so far no issues that I’m aware of. It is still under warranty for the next year.
* Trusted Quality - Trusted People - Outstanding Customer Experience * Just purchased a pre-owned Panerai Submersible. Excellent value, overnight shipping via FedEx. my customer Service Rep Christian was very attentive. The surprise experience was speaking with the Director of Sales, Eric Holtzman. I had a question about the watch's ownership history and papers. He was exceptionally knowledgeable about the Panerai Brand, in addition to the watch I was looking to buy. He was a consummate professional on the phone. He knows how to treat customers and make them feel valued (as I did). Eric is a rare find in this impersonal transaction-oriented economy we live in today. My experience with Bob's Watch's far exceeded my expectations.Highly recommend doing business with Bob's Watches for their reliability, professionalism and trusted actions. Thank you Eric and Bob's Watches.Robert | Chicago, IL
I traded in a Breitling Bentley for what I thought was a fair price from Bob’s Watches appraisers, for a Rolex “Pepsi”. I dealt mostly with Christian who was very helpful keeping me informed of the progress on the appraisal and then helping me choose the right “Pepsi”. I finalized the sale on a Thursday. Christian was off that day but, without missing a beat, Eric step in and made sure everything ran smoothly. The “Pepsi” was delivered the next day via FedEx and it’s beautiful. In near perfect condition for a pre-owned watch from 2020! Thanks for the great service Christian and Eric!
I ordered my second submariner from Bob’s last week. I placed the order in the afternoon and I had it on my wrist at noon the next day. You can’t ask for more than that. Plus I did it all on line and never had to talk to anyone. Love both of the watches. Great job. I plan on ordering another one in a few weeks.
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