Review Time
I sold my two old Rolex watches to Bob's and bought a Newer Rolex for myself. Communication was great with "Max" from being to end. Had a small problem with size of wrist band, but problem solved quickly. I would recommend doing business with Bob's, and would absolutely do business with them again.
Watch is awesome, but what made it a great experience was Thalia. I purchased the watch as a gift for a graduation and FedEx decided to drive by my house and not deliver the watch even though they claimed to have “attempted to deliver”. Panicked with the graduation the next day I called Thalia and she wrangled FedEx to make the driver come back and actually stop at my house even after they told me they wouldn’t. Needless to say I got the watch (which is beautiful) and it is all thanks to Thalia.
Had an issue with how the $100 off coupon code was positioned on the site. Christian and the Bobs staff came to a quick solution that worked for all parties to resolve the issue. Watch shipped quick with great packaging. They had a chance to lose a first time customer, but instead gained a REPEAT.
Christian Sanchez did an outstanding job assisting me with purchasing my Rolex. The trade we worked out was fair and the process was very transparent. Shipping was extremely fast and arrived in less that 20 hours from payment. The Rolex was in perfect condition and exceeded my expectations. I will be back for my next Rolex soon. Thanks Bobs
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