Review Time
I took advantage of a "new user 100% deposit match bonus" and played through both my deposit and the bonus. No problem. I was then sent a new offer for what I thought to be the same offer encouraging me to come back. Again, I deposited $50 and was credited $50, or so I thought. I played about 5 spins and won $70 on a bonus spin. Cool. I go to take out my original deposit of $50, leaving the remainder to keep playing with and to my surprise my available for withdrawal was $0. I thought maybe I needed to play a couple more spins for the win to register, and tried again to withdraw and was unable to. I reached out to support after discovering my deposit bonus of $50 was unplayable. When I reached out to support they advised me of something they call "rollover" which is code for locking up your bonuses unless you spend an absorbent amount on their casino. For me it was $2500 that I needed to playthrough before my whole $50 bonus would be released for play. This site is a scam. Don't fall for their deposit bonuses or even expect to withdraw any winnings or deposits.
I wasn't going to write this review but Bodog has left me no choice since they are ignoring my emails and my request to resolve the matter hence my reason to post the review (was going to post picture/screenshot but Trustpilot doesn't allow for it) and for the outrageous comments they made to me.I started Bodog at the beginning of this Month (March) and they limited my account by reducing the wagers a few days ago. Why? No reason or explanation from their service team exactly.However, when I spoke with their LIVE chat support, specifically with the supervisor as the support agent wasn't able to help me much. I spoke with Javier and they couldn't tell me much either instead they made comments about my betting history on the book thus far such as "Our sport team identify's you as a customer who knows how to gamble." & "Considering your winnings, it shows that you are someone who knows how to bet." I hope trustpilot adds a feature to upload evidence/proof or some sort of screenshot ability to show what I am talking about.If I am truly someone "who knows how to gamble" then pay for the lottery ticket tomorrow, and I will share the winnings with you Bodog.Javier also mentioned that he understands my frustration with Bodog. He even goes further to state that I am a valuable customer. I have given Bodog a very good amount of business in one month. Why? because they do have the potential to be a good book within Ontario, Canada. But not after such an experience. I will also share this review on my social media page which has a decent following. I will go public with this. Once again no avenue to post these screenshots as Trustpilot doesn't allow it.Do you understand as a sportsbook and a online casino how outlandish and outrageous it is to make these types of comments? I have won a decent amount and I have also lost a decent amount on this book. But as a customer, my goal and my purpose of placing wagers is to win. Not to lose? Do you think I'm happily making donations here? You are not a charity company or a non-profit company. Clearly they have a problem with that so why operate in the first place if you cannot afford someone who maybe has won more bets than lost them? I am still willing to resolve any issue with Bodog they may have, so long as they unrestrict or take off any limits on my account. But this review will stay up until they reach out to me and respond to my email. I do not need to say who I am, they can figure that out themselves as I expect them to come here and respond to this review. I will be waiting for a response and I will update this review as necessary. I have further more screenshots and pictures which can make this review look a lot worse but I find a public response will be better.I really appreciate the supervisor Javier Rod who put his efforts into giving me an explanation. He is not at fault here, however I do put the blame on the upper management here. They should strive to do better and be more like Javier. Responsive, and understanding.This is the only response Bodog provided me throughout this case. The only message they responded back to with no meaning behind it, no sensible sentences here either(hate to be rude) they said "Thanks for contacting Bodog Customer Service.We understand how you feel, however this decision is under Sport Team decision, and at this time we can generate something additional for you!We're available to help 24/7 if you need anything else."what do you mean you can "generate something additional for me"? Again, no response after this. I truly wish I could post the screenshots here.I hope Bodog responds here because I will be waiting with receipts. I also hope they do not come to me with some copy pasted message stating that they will do better because this is UNACCEPTABLE. I will take this to X, Discord, Reddit and Youtube as well.I will post those reviews here shortly or after I receive some sort of response from Bodog.STOP LIMITING CUSTOMERS WAGERS. DO BETTER.—Update March 27, 2025—Bodog has responded below to my review. I have sent them an email to follow up on my emails they did not bother to respond. Will update this review based on the conversation.
My account has been frozen without warning, and after being told to contact support via email 3 months ago, I have still had no reply. I cannot speak to anyone, nor can I access my account or funds. Bodog has completely trapped me and will not answer my emails, despite live assistents promising they will.My email is: carolinaolivares724 (@gmail.com)Any response would be appreciated.
Update 2: Account was credited with Winnings today. Update 1: Bodog requested my account details so they could look into this. I provided the details 4 days ago but haven’t heard anything since. I recently participated in their Super Bowl prop sheet contest. The contest was advertised as an approximate $60K prize pool with the top 20 spots being paid out. I finished toes for 5th with 160 pts but didn’t receive a prize. I reviewed the terms and conditions and I met all the relevant requirements. When I contacted customer service I was told I was ruled ineligible. When I asked why I was referred to the section that says the Bodog reserves the right to change the terms and conditions at any time. I asked what specific condition rendered me ineligible and was told that if I had of won I would have received an email and they refused to discuss further ending the chat. I have used Bodog as my sports book for 7+ years but will be withdrawing my balance and using another Sportsbook going forward.
Update day 29 and no verification, no access to my account and unable to withdrawl my money. I am a diamond member and been with Bodog for several years and this past month has been a nightmare. Such a humiliating experience of them taking my money and having to re submit document 15 times. Don't trust Bodog with a single dollar because this is what your future will look like. 0/5 stars.Update it's been over 86 hours since they replied saying they have alll my documents but have still not replied with confirmation or opened my account so I can withdrawl.
worst casino i ever played at,typically as a new player casinos always tend too be a little loose too get you too stay with them,not bodog.I normally deposit $100 per deposit.over 1 week ive deposited about $4,000,not once,not once have i ever got over my deposit amount.typically its straight down and gone.Their customer service sucks too,almost impossible too talk too anyone,trust me ,there are way better options out there,these guys are pure scammersADDING TOO MY REVIEW AFTER BODOG RESPONSE-ya i know thats what all casinos say,however im not saying it cause i lost,im just stating facts,since the first review,ive tried another 2k,same thing,never got over my original $100 deposit not once!!Im just stating facts,i have never seen a casino play that bad ever,the games algorithms seem very set in one way that the games all play same over and over.So basically what im saying is although bodog claims they are using fair generators they do also set the paypack percentage,and they can claim a game paysback at say 95% or whatever,but we dont know that,and im sure they have ways around that for the so called "regulators" bottom line is im about 6k in and never been over my original deposit,ive never seen a casino play that bad ever,not even close
I have been with bodog for years now and the customer service is really poor on helping customers.i have some money in my account and suddenly there was a balance thats been deducted that should not be.it seems like this site is getting worst.
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