Review Time
I won a ticket to a $1055 USD buy-in poker tournament on Bodog, but their software was glitching and it would not let me enter the tournament. I tried for hours to get into the tournament but kept receiving a prompt that said "cannot process the request at this time, please try again". I was able to play another $100 buy-in tournament on their site at the same time, so it clearly wasn't an issue on my end or I wouldn't have been able to register any tournaments. I tried emailing their poker email for days and they acted like they didn't understand what I was saying. They have the WORST customer service I have ever had to deal with, and they have effectively stolen $1055 USD from me as the ticket was only available for that one tournament.UPDATE:After a long and arduous process dealing with their customer service team, they finally accepted the blame and provided me a refund.
Cancelled a bet after it had won. I followed up via live chat and was informed the bet was placed late. It was placed 3 hours before the event started, and I provided evidence of that to customer service. Dead end, they won't even escalate the dispute, just continued to state that it was late despite facts contradicting this and then disconnected the chat. Edit: their reply is basically the same as the chat agents'. The issue is they are inventing their own definition of past post which allows them to retroactively void any bet by their logic.
I got scammed from this website! I deposited money from my credit card and I went to look at my bank statement and random stores were purchasing things on my account without my knowledge. This did not say Bodog on my credit statement so thankfully my bank called me to confirm and I closed the account immediately. SCAMMERS!!!!!!!!
This is a badsportbook they cancelled my account and friends account because we had the same bets and we where wining this guys still from 600 us and stole from friend account 1200 us they said we same information in the accounts this is the worst book ever guy stay away from it they will steal your money
I received a reply 4 days ago on trust pilot saying Bodog will update me really soon in regards to my account being locked and bonus expiring. Bodog has done nothing! Their initial time was 24-48 hours to get back to me. It's been over a month. It has now been 4 days since they said they would get me an update 'really soon'. They have done nothing and not given me an update. What does 'really soon' mean. They only said that on this public platform as others are reading but said the below to me privately. Am I getting an update 'really soon' or is there 'no timeline' as you indicated below SCAM OF A SITE:I'm deeply sorry for the inconvenience you had to face, as I'm checking sadly there are no updates on the investigation just yet, sadly we are unable to disclose any information just yet. I understand this is inconvenient for you but worry not, as we'll do our best to update you as quickly as possible. Please acknowledge that there's no specific time frame for the review and you'll be informed immediately as soon as we have an update on the matter.
Wagered over 200.5 in a basketball game. Clicked submit. Minutes later I check my open wagers and see 203! Just finished a chance with Keith L from their support team, and he told me that is in the rules that after a customer hits submit on a wager, bodog can (and does) change the line to anything they want. Basically, the customer has little to say on what they actually wager on. You're giving Bodog your money, for nothing. I understand the rules of live betting. Been doing it for years. I know the line constantly changes, but whatever the line is at when you click submit in the bet should be the line you bet on.‐-------------------Ask Keith L for my account details, I'm sure he remembers me. He happily tossed away a customer, and closed my account. You don't deserve my money, Bodog. I've taken my business to Bet365.Several times in our chat Keith pasted a link for me, trying to prove that it was OK for Bodog to change the line to whatever they want, after submit is pressed. You have a 1.4 star rating, on 85 reviews. I wish I had seen this before I became a customer of yours.
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