Review Time
I bought an oil boiler on finance in around August 2022 and my experience at first was great. The salesman was very good and the boiler was installed quickly with no issues. However, following installation my water pressure was very low throughout the house and when I called them I was advised to contact a local plumber. As part of my purchase, I was informed both in writing and verbally that The Boiler Team would arrange to complete annual services and would contact me accordingly. When they didn't contact me after one year since installation was coming up I phoned them to enquire and was advised they were running behind, however, somebody would be in touch. Again, nobody got in touch and I phoned them a handful of times over a long period of time and the outcome was always the same (promise of contact to arrange and then no contact). In the end The Boiler Team confirmed a date for completion of annual service, I took a day off work and nobody turned up. It is now 2025 and still no annual service. I emailed a complaint, copying in every contact email I could find on their website and I received no response, and quite frankly I have given up trying to deal with them and have resolved to arrange this with another company/local engineer. It has been a really disappointing outcome to a promising start, especially as this part of the service (arrangement of annual servicing) was specifically discussed, and part of the reason why I decided to go with a company like this instead of just buying a boiler privately. Unfortunately, I will not be using this company again.
Having made the decision to replace my old oil boiler, local enquiries made plus the decision to use Boiler Guide. Rapid e-mail response from 3 sources. Before able to ring I was contacted by Paul Churchill from Boiler Team. Easy to realise I was in contact with someone who was professional, technically astute and answered all queries. No hesitation in granting Boiler the job. Chris and Jack drove up from south Wales arriving at 10.00 am and worked diligently through to 6.15 pm. Evident they were knowledgeable, work hard and well as a team in removing old system and carrying out all the elements to install the new boiler. Polite, proficient, tidy and competent. A credit to Boiler Team. A company to be recommended. Robert
The sales and installation service was very good and I chose them on this basis plus the fact they offer a 10-year warranty provided annual maintenance is undertaken by themselves throughout the duration of the manufacturers warranty period. Unfortunately we didn't get a checklist document until the day of installation and didn't read this until the following day. Had we had this before the installation we would have checked the list to ensure a few items that were missed had been covered. Because of this my Craig Revell-Horwood paddle is a 9 and not a 10!!! Both my Relationship Manager and the Managing Director took time to speak to me regarding these points so whilst it's not "a ten from Len" I've given them 5 stars. I would have no hesitation in recommending them. Thank you Boiler Team
Extremely professional and reliable. Arranged date quickly and constant updates along the way. The two fitters (Rob & Geraint) were exceptional! Nothing was too much trouble and they made sure that everything was of a very high standard, making the installation far tidier and better fitted than the one it was replacing. They were extremely polite and friendly and I really could not recommend them and 'The Boiler Team' as a company more highly. I will be passing this on to all friends and family as a thoroughly professional and dedicated company resulting in an excellent experience! Many, many thanks!
From the first contact to the completion of the job, it was excellent, very smooth and professional.The installation carried out by Chris and Colin was exceptional, friendly, polite and very knowledgeable.During installation, they kept the areas clean and tidy and even took their shoes off where the rooms were carpeted.Thank you Boiler Team, highly recommend
I don't normally leave reviews but I will make an exception when it comes to the Boiler Team. When my boiler was condemned The Boiler Team gave me a very competitive quote. Their service, attention to detail when it came to protecting the area around the boiler when removing it from the kitchen cupboard and the service was first class. I wish all companies offered this level of service. Quality, Service and Value for money. What a company. Well done the Boiler Team.
Wow a company that puts the customer first, no pushy sales gimmicks first class clear information no hidden extras. table of works set out in quote and carried out to the letter. nice experienced fitter and young lad learning his trade very neat and tidy.A joy to do business with them and highly recommend.Many thanks Paul Churchill.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Boiler Team offers the most competitive boiler installation rates on the market.
The Boiler Team install and service a large quantity of boilers which enables us to pass down discounted rates from the manufacturers directly to the customer.
The Boiler Team offers new high efficiency A rated boiler installations, central heating systems including radiators, temperature controls, renewable alternatives, 24/7 emergency call outs and servicing / maintenance packages.
The Boiler Team Ltd are a family run business with over 35 years' experience, remaining with the same ethos, adopt caring and ethical principles.
We are here to help you get the most competitive rate, a fully qualified gas engineer will visit your property to carry out a survey and quotation adapted to you and your circumstancesSee more
veteranelectric.net
easykeys.com
maids.com
evpv.uk
safemileautotransport.com
aonepacker.com
libertylocksmiths.co.uk
houseclearancescotlandltd.com
nestmovingstorage.com
poseidonmoving.com