Review Time
The platform is easy to use and offers a broad range of choices. Prices are very reasonable, and there often seems to be an additional discount available. Delivery times are clearly communicated prior to purchase, so you know what to expect. It's my preferred destination for both designer and mainstream items.
Once you understand how to navigate the Brandalley page, it’s reasonably simple. One major fault is their promotions which should be on the same page as your order details but No, you must go into VIEW MY BASKET and add the code otherwise there’ll be No discount. I didn’t know this and lost out on over £80 of discount which their customer services refused to refund. Otherwise, a terrific way to buy high end goods.
The worst customer service I’ve ever experienced in my life. Contacted them twice. First via live chat - awful service. Second via phone - customer service person was laughing along with her colleagues while I was trying to tell her the issue with my order. Would never order from them again.
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