Name: brantano.co.uk
Telephone: 000000000
Rating: 4.2

Jason B. Guest

I bought Skechers trainers

I bought Skechers trainers, which were so big. They don’t have the exchange option, so it that case you lose money sending them back. Overall bad experience as I ended up without the trainers and loosing money and a lot of time

Date of experience: Jan 16, 2025

Felix Guest

1 year ago

Wrong size and poor response

I ordered some size 12 crocs. Brantano sent size 13. The bag was also ripped. I simply want to get them replaced with the correct size. I phoned and was advised to photograph the shoes and the bag and wait for a free return label. After a few days I got a reply to say that I should return the crocs at my own cost and that if the packaging was damaged I may not get a refund. Not sure if they had even looked at my email . I am returning the shoes and will see what happens but am left with a rather disappointed feeling. I will post another review again when I find out what they are going to do. Far too much hassle.

Date of experience: May 30, 2024

Morgan Long Guest

1 year ago

Received incorrect Size

Received incorrect Size. Joy from customer services refused to provide me with a shipping label to return the item saying it is a correct size, despite the photos I've provided showing different Size to what I've ordered.

Date of experience: May 22, 2024

Wilson Guest

1 year ago

Legit website 👍 got my Timberland Pro…

Legit website 👍 got my Timberland Pro boots for work

Date of experience: May 18, 2024

Marian Guest

1 year ago

Prompt service

Date of experience: May 18, 2024

_PsycoZz30 Guest

1 year ago

Would never use again

Would not use say they refunded but didn't and can not provide the refund details to me

Date of experience: May 06, 2024

Julie Guest

1 year ago

Website easy to use and order items

Website easy to use and order items. Delivery arrived on time. My only issue is having to pay to return thd items they were not suitable

Date of experience: Apr 17, 2024

Ulysses Wright Guest

1 year ago

Always easy to order

Always easy to order, thank-you very much. Quick dispatch, thank-you very much.

Date of experience: Apr 17, 2024

Tod Taylor Guest

1 year ago

GREAT CUSTOMER SERVICE

First time purchase, wrong size sent. Probably a rare occurrence but with so many products in warehouse picking mistakes can happen.Apprehensive about Brantano's T&C in this situation as very firm - need to be as some consumers buy for an occasion, then return in expectation of a refund.Pleasantly surprised to receive a genuine apology and placed a new order, first refunded in due course - that's the way their system works.Would I buy from Brantano again? Definitely yes - good service and some genuine bargains.