Review Time
The name of this company is very misleading. Having spent £500 on what I expected to be British Iron, since it comes from the BRITISH IRONwork centre I was annoyed to find shipping labels from India on the biggest packing box. Funnily enough the inner boxes had cardboard patches over where I assume the labels would have been! It seems they may have omitted to remove the outer one. Lovely items but NOT BRITISH.
We are visiting with a class of Yr5+6 pupils in November and wanted to say how easy and efficient the booking process has been. The website is really informative and Rosie couldn't have been more helpful. We're all very excited for our trip!
I ordered a wall mounted Bison head in March with the understanding that it had a 14-16 week dispatch time. In April I received an email that the product i ordered could not be supplied was offered an alternative and 10% discount which i accepted. I understood that the 14-16 wait time would start again. It is now mid September, 6 months after my initial order, I am yet to receive my Bison head or promised 10% discount refunded to me. I have only received updates when I have prompted them unfortunately none of the promised dispatched dates have happened and no update on if I will ever receive a Bison head, laughingly on the website the item can still be ordered with an option to pay for next day delivery
Just thought customer would like to know how This company deals with its complaint i sent an email to who I believe is the company's CEO Mr Knowles on12th of August 2025 it is now 27th August & i have had NO CONTACT WHAT SO EVER FROM HIM OR ANY MEMBER OF HIS STAFF. The Complaint was about there price stuttering & how i believe it to be unfairly priced there Afternoon teas. Im not going to all the details on here but if this is how the company deals with its complaints well they don't deceiver to be in Business especially if the choice to ignore them.
I have visited many times, and it is my go to place to take people when they come to visit. Every time I visit there is something new to see. It's such an amazing place to visit with so much to do. I love walking around the park and getting up close to the sculptures and seeing how they recycle all sorts of different things to make them. The shop is just gorgeous, honestly I could spend so much money in there with all the beautiful things. The icing on the cake however is the café! The food is incredible and the staff are all super friendly. I really love this place and you will too, everyone I take to visit says the same. Well worth it.
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