Review Time
They auto renewed my policy with their parent company, Intact insurance, with a 50% increase and without using any of my criteria. Then they want like $1,000 to cancel. Seems like unethical business practices between them and the parent company. Avoid both of these horrible companies at all costs.
Mae Masik is an exceptional broker! Always pleasant and easy to discuss insurance. Really knows her stuff! Enjoy talking to Mae. Please give her a big promotion! Mae has years of experience as an insurance broker. Victoria Devenport 😊 😊
I was a customer with Brokerlink (Liebel). They stopped carrying Max insurance (who I had policy with). When reaching out to them 10x to try to pay my renewal, they would not assist me. Instead I was told they were porting me to intact. I asked for the quote 5x calling weekly, it finally showed up on the day my old policy finished at 800$ increase from Max. Guess they were banking on people panicking due to timeline. We had already found a new insurance company that was 1000$ less per year.Don’t waist your time with Brokerlink or Intact. Ridiculously poor service/ communication.
Absolutely disgusting buisness, I canceled policy and still getting charged, with no repayment for 2 weeks causing all my regular payments to be returned and adding fees. No proper communication on their part. No answers. Good luck if you choose to be a policy holder with them. Id give the a 0 star if it was an option.
My name is Jorge Da Cunha.I did have a very good experience with one of the agents at Brokerlink. Rippan Chowdhary, from Brokerlink, branchon 349 Davis Road, Oakville, help me out with my auto insurance, explained everything about it. Also I combine my home insurance with my new auto insurance, that make save some money.I would recommend him to anyone who are need a car insurance.
Marlene was extremly helpful today with my payment . she made me feel like a person not just another customer she was a 100out of 10 100% helpful understanding and very well informed . she will be the only person i will deal with from now on
I began with brokerlink a few years ago. And randomly one day, my broker was gone and I was informed I was no longer getting that same broker. They’ve updated their policies so now you have whoever and whenever.. with this in place ny policies have had so many errors due to different people attempting changes.
I got a renewal letter from Brokerlink with a rate increase to my insurance. I called Brokerlink in November to inquire about this, feeling my rate would be decreasing which is what I was told by the adviser who signed me in the previous year. In the call I was asked if I wanted to renew. I said no. I let them know I would shop for a better rate elsewhere as my policy was expiring at the end of December. An email was sent to me reiterating my non renewal response, and opting to shop elsewhere. After signing with another company , I got an email saying I owe Brokerlink money. In a phone conversation with an advisor my letting them know I was not going to renew seems now reinterpreted by the advisor for not using the word 'cancelling'. SeveraI calls later it seems each adviser, and different protocols of each creates much confusion. I feel the verbal communication needs to be equal to the literal communication, especially when selling something like, Insurance.
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