Review Time
Aaron McGregor worked diligently to help in correcting an error created by a previous company's adjuster who recorded the wrong driver in an accident claim. Thanks to this correction I was able to save considerable in my renewal with a different company. Great work.
I would give them ZERO stars if I could. What an embarrassment of a company. No communication about agents leaving and being assigned to new ones. We have had an outstanding claim on our commercial space since April 2024 and still cannot get resolution and restoration of the space. We have been clients for 20years and never missed a bill. The one time we put in a claim and they just stall and stall and stall. Nearly two years later our office space is still unusable and the email train continues. No accountability. No one cares. It’s all words and ZERO action. Run from this company. Lawsuit coming up….
I would prefer to give a zero rating. The agents on the phone are rude and arrogant, think they are right even when the administrative errors are glaring at them in the face. They don't care about you! Lack of empathy, understanding, and full of errors.
Can I give zero stars?I was with a small brokerage firm call Hartwell Thayer and through firms joining up , ended up with this company of zero customer service or relationship!You could spend an hour on the phone with an agent, and if disconnected, they don’t call you back!Everytime you call or email, it’s a different person that gets your call, and no one cares!There is absolute zero service at this company! I tried to go directly to my insurer and was told I had to wait until my annual coverage was finished or will be penalized by 2 month worth of charges! I am ready to pull out my hair because the completely uncaring people that work at this company and getting no answers to having to pay 2 months worth of insurance to go directly to my insurer, I am a hostage to this terrible company!Never again! Please do not make the mistake I made! GO SOMEWHERE ELSE!
Michelle Johnson was an exceptional collaborator; she demonstrated patience, professionalism, courtesy, and provided valuable assistance in obtaining the most appropriate coverage for my new vehicle. I would rate Michelle a perfect 10 out of 10 for my experience with Broker Link.
After waiting almost 5 weeks without answers from our first broker, I went in and saw Violeta Cruz who was so incredible- she sorted everything within the day, which our first contact couldn’t figure out in 5 weeks. She was so lovely and responded straight away and found us a great deal. Definitely recommend!!!
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