Review Time
Fixed dishwasher so great. I paid on the day and have since had 3x letters threatening to take me to court for none payment. I've called 3x without getting any engagement. I'm currently in a queue to try again! No ownership and bad customer service - don't use this company.
Our oven broke down during lockdown .We bought our oven in good faith- believing their sale pitch- they were meant to be the best on the market as a product ,for service and durability. They are not cheap ovens!What they don’t tell you is that the life span of their ovens is only 10 years -after that the parts are no longer available , they are irreparable !I’ve had to call out engineers numerous times over the years but never like this - my oven EXPLODED billowing out black smoke ,toxic fumes and smell into the kitchen . The engineer diagnosed the explosion of the PC board (photographic evidence available ) setting alight the oven internally.Customer care said they do not make the parts anymore . Why don’t they tell you this before purchase? Surely it’s dishonest to sell a product with a so called ‘reputable’ name that it has a short life span . An oven at this price is not meant to be a ‘throw away ‘ surely . Hand on heart I would not have bought it had I known it only had life span of 10 years. In short an irreparable oven !
Their engineer has attended my Siemens dishwasher repair in the UK – very professional, friendly and efficient. Plus provided me with practical advice on how to maintain the machine.It was very easy to book online for appointment in just 2 days, their phone support was very knowledgeable when I had additional questions, and the engineer phoned before arrival.Very happy with the service!
Rather infuriating experience...Initially engineer misdiagnosed a noisy fan. I challenged the diagnosis and a second engineer was sent who agreed with me 1st engineer was wrong.To be fair to BSH, after much fighting they waived call out charge and remedied with correct repair. But took blood sweat and tears and almost put me in an early grave getting there. Shouldn't be up to the punters to diagnose faults...For those with a set of star drives and a bit of a brain, exploded diagrams of.ovens available on line as are parts. If you want something doing, do it yourself...
I am writing with reference to BSH UK with respect to GAGGENAU one of the companies they hold. My experience with BSH GAGGENAU HAS BEEN APPALLING. All my equipment is Gaggenau in my kitchen. I have a fridge/freezer ice and water dispenser. The fridge is 10.5 years old. There was a leak form the 2 way solenoid Valve which is easy to replace as I understand it is the same part used by Maytag and other makes. However, having made an appointment on a Monday I returned on Thursday to find a curt unfriendly message on my home telephone answering machine cancelling my appointment because they no longer have spare parts. I tried to get someone in Germany to no avail. Rang Gaggenau they said they would send someone to suit me in the day. This did not happen as the very kind gentleman who came and diagnosed the problem had an all day time. He rand Gaggenau to request the spare part which they informed him was no longer available. I had to leave him to it as had to be somewhere else. Then gaggenau who had not left or sent me a invoice for £99 sent a demanding letter saying I hadn't paid. They took 20 minutes on the phone to find the invoice. I have, a week later had someone else in which too 10 minutes to fit the 2 way valve needed to allow the fridge to produce water and ice. I BELIEVE THAT PRODUCTS SHOULD BE USED FOR AS LONG AS POSSIBLE. THE FRIDGE FREEZER WORKS VERY WELL AND ONLY THE VALVE NEEDED TO BE CHANGED. GAGGENAU WASHED THEIR HANDS OF REPLACING THIS PART. I find it difficult to understand how a company allows their products to be represented in this way especially as we as a world are trying to become more conscious about the enviroment. Should I throw the fridge away because they stopped spare parts for it? There must be some responsibility. They were unable to answer this question. So DO NOT BUY GAGGENAU. THERE ARE PLENTY OF OTHER MAKES. THE LEVEL OF SERVICE IS APPALLING AND UNPLEASANT ESPECIALLY AS THEY DEMAND LARGE PRICES FOR THEIR APPLIANCES.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more
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