Review Time
An engineer visited after 4 days of fridge freezer alarm sounding, then within a couple of hours the same alarm started up again. Soonest appointment online was 7 days away, so another 7 days of constant beeping! So I tried phoning. After 20 minutes was cut off. Phoned back, after 25 minutes I get "sorry we are unable to take your call, goodbye".
Charged installation cost without the actual installation due to electrical constraint, contacted customer service and replied no refund would be offered even the delivery partner also advised me to request refund when they pulled the washing machine out and found that it was hard wired that they could do nothing on the installation.
Please be aware of this companies underhanded tactics. I bought a new door, which when delivered was used and battered. The box had previously been opened and repackaged without protection. I immediately informed BSH of the problem and requested a replacement\exchange. I was asked to provide photos, which I duly did. 1 week later after many calls and excuses, I was told that an engineering visit was required (for 2 screws) to fit the door @at an additonal £119.00 and that this was not negotiable. I duly refused and was told that there were no alternative options. I have this morning recieved an email stating that BSH are going to POST a returns label at some point in the future. Please don't trust this company with your money if you have a problem, you will be lied to and ultimately ripped off!!!
After 2 months without a fridge, I was finally approved for a replacement (still had to pay a prorated price and cover installation). Since the payment was made, their system unfortunately is going through an upgrade and they can't make any shipments. Now at 3 months with no fridge and they just told me to call back next week to see if there are any changes. I would just like to get the fridge and no one seems to be able to assist. Hopeful this gets resolved before the end of the year.
I purchased 5 items with this company at a significant cost to myself.Neff N70 80cm Venting Induction Hob - MISSEDNeff N50 Undercounter Fridge - DENTEDNeff N70 Wine Cooler - SMASHEDNeff N70 Single Oven - FINENeff N50 Dishwasher - FINEI'm aware Product Care Group deliver on behalf of BSH Global but that doesn't mean BSH isn't absolved of overall responsibility. I have also left them an equally negative review.The issues I have had with BSH are similar to Product Care Group. Every time I rang it was a different person answering needing to be explained the issue. Long waiting between responses and having to chase myself. Being stuck between 2 equally frustrating companies. Today after phoning all week, the smashed wine cooler was inexplicably left off the replacement order due to a "system error". This has delayed me getting the delivery organised in time for 5PM close on a Friday, which likely results in my kitchen fitment being postponed until December. It's been far too many errors now for me to forgive this, hence the negative review. I did get the impression that the issues have come from Product Care Group more than BSH and I do feel like the staff I spoke to seemed responsive and made assurances, but the fact is it has been a total disaster from start and (yet to) finish.I have been as patient and polite as possible but I've now reached my limit and I've made an account on here just to leave this review. Saying I'm sorry 20 times in a row over the phone and giving me some chuck away cleaning products when I have spent in the mid £X,XXX's is not good enough.I am not surprised to see the overwhelming negative reviews on here. I purchased through a work benefits scheme so received a very good discount - but I still feel like I have overpaid. If I paid full price I would be having an aneurysm.My advice to potential customers - steer clear unless you have a months lead time and can store appliances whilst waiting for one of many likely mistakes being fixed and never pay full price.
BSH have let me down again. I posted a review about our terrible experience on 12th September 2025 when a technician was to call out to repair our washing machine, but he never turned up.He simply posted that the job had been completed and never arrived. We have since bought a new Bosch washing machine which stopped working after the first time we used it. I booked a technician to repair it on October 8th, but got a phone call from BSH that afternoon saying the technician had phoned in sick. They wanted to rebook the following week. We travel for work and cannot chop and change every appointment. At this stage, we've been without a working washing machine for over 6 weeks! BSH are utterly unreliable with a team of technicians who clearly do not value their jobs. Avoid contracts with BSH if possible. I will certainly be reporting all this to John Lewis where we bought the new machine. I never want to deal with BSH again.
Dear Customer Service / BSH Support Team,We purchased a Neff oven (model N50) on 26/09/2025 and paid an additional fee for next-day delivery. Upon arrival, we found that no power cable was included with the appliance, despite the manufacturer’s manual indicating that one should be supplied.As these power cables are specific to the appliance in this case, the Neff N50 we contacted BSH customer service. We were advised that a power cable would be sent out. The first cable arrived on 30/09/2025 but turned out to be incorrect, as it did not match the 16A socket on the back of the oven.After raising the issue again and providing clear photographic evidence including images of the power socket and the product label via email to your MKS address, we were sent the same incorrect cable a second time.We are now in our third round of communication with your customer service team and are still waiting for the correct cable to be delivered. It has now been over a week since the oven was delivered, and we are unable to use it.This has been a frustrating experience, especially considering the appliance cost nearly £1,000. We expected better support and service from a brand of this calibre.Please treat this matter with urgency and ensure the correct power cable for the Neff N50 oven (compatible with the 16A socket) is dispatched without further delay.
I purchased their Thermador range in November 2019. By January of 2020 the bottom of the range began to pit and peel. Customer service kept telling me it was rust and not covered under warranty without even looking at the damage! This year I contacted them again, ( been doing over the years) to resolve this matter and to send someone out to see that it is in fact a manufacturer defect. They sent Mr Appliance in March. Didn’t hear back and followed up in June and July. Both times they said they will accelerate the case. Still didn’t hear back. Called today and Thermador wants a more recent assessment even though Mr Appliance’s came out in March. So, now I am waiting to have Mr Appliance to come out again to assessEven though this was done in March with pics. I haven’t used the range for fear of any chemicals coming off of the damage. According to California Civil Code under the Song-Beverly Consumer Warranty Act, products sold in California must meet the standards of the implied warranty of merchantability, meaning they must be fit for ordinary purposes and last a reasonable period of time. This has not happened with my range and Thermador has been very difficult to deal with. They should replace the range. What is my recourse ?
Had an appointment for 2.30 - 5.00pm, waited in but then received a phone call to say they were not coming but would come 2 days later. I declined the offer and made a mental note to avoid them in the future.Absolute rubbish - and NOT cheap.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more
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