Review Time
Absolutely the worst company I’ve ever dealt with! They lied about an overnight shipment, and then stated I could not have overnight because the product supposedly was in “process” I will be filing a complaint with the Better Business Bureau
The most useless form of customer service. not only the products they sell are of poor quality, their incompetence dealing with simple requests is shocking. I've clearly asked to be contacted should we require to pay for any work to be done and this was ignored, both times...This leaves me in a hugely sticky situation due to this company's / their customer service representatives incompetency.Post responce: Hi Brett,I did and got ignored. Apparently because they can not follow my instruction to call me before deciding to bill me when arriving to the site they have now decided to stop providing us with any sort of service. a joke!
Appalling service. After 3 days from my initial request I received a message requiring additional information - this was clearly just a holding tactic as the issue was straightforward, but worse it contained an email chain in which one of the engineers/employees actually indicated what i was reporting couldn't happen! It is now 9 days, and radio silence. Never, ever use this company. Get a local engineer although make sure you check your warranty.
It has taken 4x visits to fix my fridge. The first - didn't have the correct parts (apparently their system got it wrong); the second brought the a correct part but one which had already been used and was missing the fixings; the third did half the job but had the wrong parts for the other; the fourth fixed my fridge. IT was the engineer who suggested I complain about the fourth visit - BSH sent me an email late yesterday confirming that my appointment would be at between 6-7am - so I duly got up in time to be ready...only to be told by the engineer at 8am that they know he doesn't start until then so they shouldn't have booked an appointment for then. A further stress I could have done without on a morning I am heading into hospital for an operation. Well done BSH for wasting significant portions of my time on 4 occasions and making today incredibly stressful. I would like to add customer services are not able to handle complaints. Apparently any complaints have to be made by email to a different team. Engineers friendly. System terrible. Service appalling. A hidden environmental cost to poor service and not just causing a lot of distress.
Just simply the worst company on the planet. I have a Neff extractor that is faulty. This company are the supposed "Support Team" but they just ignore you. Neff - you should be ashamed for using this bunch of time waster and I will never ever buy a Neff product again.
Reading the reviews from others makes me wonder if I am reviewing the same company because I had an exceptional service from BSH. My initial enquiry to the service dept was answered quickly and handled by courteous, helpful and professional people. Having given me a sensible diagnosis of the problem with my 6 year old fridge freezer they were able to book a service engineer visit within a couple of days. The cheerful service engineer (Daniel) turned up bang on time and with the replacement part. He completed the work quickly, competently and tidily. Total costs were very reasonable too. Nothing to fault by me and confirms my trust in Bosch.
I have a Bosch cooktop, that had a fan that never worked. Their manual was terrible and it took me weeks of phone calls to figure out that the fan was out. They use BSH Services for their repairs. Feb 25, 2022 I scheduled a repair, on-line. The repair date was April 25. The tech showed up and had the wrong fan. It was rescheduled. The tech never showed up for that appointment. An so it goes. I'm on my 6th appointment and still no one has shown up. I was told that the wrong tech had the part, and it was rescheduled again. The latest date is 7 July 2022. I doubt that they will show up again. I was told the it was my responsibility to call several days in advance and make sure that the correct person had the fan. These guys should not be in business.
Awful Employers that will try to fire you if you are ever diagnosed with a disability while working for them. Pedophiles in management, sexual harassment complaints go ignored, as do any grievances raised. Customers wait on hold while staff have sex in the toilets. Managers bring in cocaine for their teams to do in the office.
Honestly the worst customer service I've ever received. My coffee machine has been broken for over a year. I paid for a new one over 6 months ago, because they couldn't fix the old one (each coffee machine is several thousand pounds from Gaggenau). They have taken my money and still haven't provided a delivery date - continuous excuses - apparently I'm top priority, but they haven't had a coffee machine in the UK for the last 6 months???? The worse part is I get a response every 2nd email (if I'm lucky) when asking where my product - I only ask every 3-4 weeks. They think it's reasonable to take their customers money, not provide updates and not answer emails - what a joke. I was supposed to speak to one of their team today, but conveniently he stopped responding to my emails when I asked for a phone number to call him on. Worst customer service of any appliance company. If you look at the other Trust Pilot reviews it's all 1 stars, they evidently don't care about their customers....Do not buy.
DO NOT LET THESE PEOPLE IN YOUR HOME. I booked a repair for a hob with all details (date of purchase, FD number, serial number etc). Engineer failed to turn up. Then turns up a week late and says the hob is obsolete (NEFF) so you will need a new one. I thought that was that so I went to work, whilst I was gone, the engineer then demanded my wife pays £ 99 before he leaves. After many emails and calls of complaint I finally get a reply via email saying "senior managers have reviewed the case and they think its OK to send engineers out on jobs when they already know the product is obsolete" I will take them to small claims court.Just like many of the other reviews on here, BSH Absolute scam - AVOID NEFF, SIEMENS, BOSCH and BSH HOME APPLIANCES LIMITED
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more
