Review Time
Bought a fridge. Delivery guy said 'we don't do installations' (I paid for it ...), was just lazy and didn't want to work "but please sign, I have other customers'. Asked my money back for the installation (and instructions I never got). Obviously the helpdesk started ghosting me afterwards.Never again.
Booked an install and got in touch IMMEDIATELY when I booked it to check the installer could actually fit it. The installation company they use refuses to drill any holes or actually fit the dishwasher unless it’s just connecting it to a open pipe and using a jubilee clip to tighten Normally they’d drill a hole and supply a y connector and all is good - This wouldn’t be an issue if they just be up front and say sorry and refund the installation charge. The problem I’m having is that at the point of ordering and also within their terms and conditions at no point states the capabilities of the installer or what they will or will not do. The only exclusion stated is that they will not remove a door which isn’t applicable here and they’re wrongly denying me a refund based on this. Both Bosch and the delivery website which only learned after they submitted the order to them DO NOT state what they can and cannot do in an install. Bosch have been rude in this case
BSH offer to try to repair Bosch, Siemens and Neff appliances. They make clear that, if the appliance cannot be repaired, the customer will pay the £119 call-out fee and be offered £50 cashback on a new appliance. Fair enough. When the engineer visited my home, he made clear that he carried no spare parts: so the visit would be diagnostic only. When he arrived, he quickly concluded that, given the age (20 years) of my washing machine, any repair would be costly and perhaps impossible. I feel that this information should have been given to me at the outset: it was a waste of time & money to have the engineer visit. I would not recommend BSH for repairs unless your appliance is relatively new.
From requesting an engineer's visit, it took 6 weeks, two cancelled (both just the day before) engineer's visits and two actual visits to resolve a problem with the oven. The engineer who finally resolved the issue was very good but six weeks is far far too long. I would have expected a much better response from a company working for NEFF ovens.
Absolutely horrible customer service in their returns department! If I could give them a negative rating I would. I wasted 4 phone calls and 2 hours on hold trying to return the incorrect water filters that were ordered based on information supplied by Ferguson Bath, the local Thermidor dealer. Rude and ineffective customer service reps, one of whom disconnected my call after keeping me on hold for 10 minutes after I was initially on hold for 20 minutes after placing the call!!!. How can you disconnect customers when your job is to answer the phone!?!?It is totally unacceptable that it takes them 45 minutes to answer a phone call and then they are unable to resolve the matter or provide a prompt return RMA. I will never use them for a spare parts again, unless they are the absolute last provider. Strongly recommend you avoid them at all costs.
If I could give no stars I would absolutely crap service .One engineer didn’t put all the screws back in the tumble dryer so I asked the company never to send him again .Took no notice engineer turned up today and apparently the drum wasn’t turning ( office staff are useless at taking the report as that report that he wrote today was for the previous job.)Turned up Christmas Eve without the parts after I had already waited 3 weeks for the job .Turned up today and don’t believe they have completed the job
I bought appliances for over 35,000 SEK and thought I would be eligible for their cashback promotion. Well – thanks to some fine print in the rules, they decided that I did not qualify. Two months after the purchase.Not swift, not with a customer-oriented tone, not with any sense of how to keep the customer happy. Just:“Jag fick svar från våra CashBack avdelning.Dem accepterade inte.”You had to buy everything from one place. I argued that I had to buy from two places due to limited stock at one supplier.Next time, I’ll buy from a different brand—one that actually appreciates customer loyalty.
Catastrophic: the technician came to my property on 27 December 2024 WITHOUT THE PART, while those bozos had confirmed that they had received the NEFF hob top from Germany. So I wasted my whole morning for those pricks & my hob top is STILL not changed, after months of trying. Run away from BSH Home Appliances, they are a nuisance.
Company were paid when delivering new washing machine to remove the old one. Delivery drivers turned up on the day, said they were tired, and when i said I'd paid for the removal of the old one, made up an excuse about health and safety (which I can prove is not correct - access to my property fully complies with health and safety requirements). When I complained to BSH, they said I had not even unplumbed the old machine (which not only had I unplumbed it, but I'd moved it across the property next to the front door for easy removal, so they are lying, and I have video evidence of that). BSH then told me to negotiate with the delivery company as they didn't want to handle my complaint. I explained that I don't negotiate with their sub-contractors as my contract is with them. They then replied saying they can't take my complaint any further and terminated the discussion. I'm now left needing to single-handedly carry a washing machine to be disposed of, which given my existing back injury, is impossible. This company do not honour their contracts and will outright lie about what has been agreed - never use them. And if for some reason you do, video everything for evidence when they lie about it later.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more
