Review Time
I am writing to you due to the reason that my refrigerator doesn't work. I bought the refrigerator at SCS shop(Wien) last year in October.I have contacted the Bosch service two weeks ago to make an appointment and appointment was confirmed by email and SMS. I got a confirmation that service technician will come to my house on 28.08.2023 between 07 and 10 o'clock.This morning I received an SMS that my appointment is cancelled.I have tried to reach them out and no one is answering.This behaviour is unprofessional and unacceptable.It is a middle of the summer and I don't have refrigerator and no one is coming to fix the issue or replace the device.
[ITA] Ordinata una lavasciuga, ma arrivata una lavatrice, per un errore di dicitura sul loro sito.Ammesso l'errore, l'unica soluzione proposta è stata: aspettare due settimane dopo le loro ferie, senza poter ovviamente usare la lavatrice arrivata, per poi avere rimborso.Nonostante varie email e telefonate, e nonostante la mia disponibilità all'acquisto di un'asciugatrice per compensare il loro errore ma proponendogli pagamento a rate, non hanno saputo fare e proporre altro, quindi mi ritrovo con un prodotto a metà che ho ovviamente dovuto usare, non avendo avuto soluzioni alternative.Supporto al cliente inesistente, per di più dopo un loro errore. Pessimi.[ENG] Ordered a washer-dryer, but a washing machine arrived, due to an error in the wording on their site.Having admitted the error, the only solution proposed was: wait two weeks after their holiday, obviously without being able to use the washing machine that had arrived, and then get a refund.Despite several emails and phone calls, and despite my willingness to buy a tumble dryer to compensate for their mistake but proposing payment in instalments, they were unable to do anything else, so I ended up with a half-finished product that I obviously had to use, having had no alternative solutions.Non-existent customer support, moreover after their mistake. Very bad.
If it was possible for 0 stars that's what I would have given. Ordered part but it was never sent and no refund. Have now seen other reviews and know I am not alone.Have been told a spiel about UPS not being able to deliver it, but I'd heard nothing from UPS, and I doubt that these parts were ever sent out in the first place. Ciara at customer services says she's going to sort it and ring back - does nothingAlso they give you the impression you are dealing with Bosh direct - not so
Quick to accept my booking for an engineer callout to investigate my faulty oven.Having shared all relevant information about the oven in advance (Make, model, serial number etc) the booking was accepted. Only after coming to site, was the engineer able to inform me that replacement parts are not available for that make & model of oven.Clearly I could have been warned of this fact prior to the callout being accepted. If BSH did that however, this company would not be able to easily take £120 of my money for nothing.
Well, having looked on trust-pilot after booking a call out for my failed warming drawer, I was expecting the worst. However I could not have been more wrong. Warming drawer failed, contacted Bosch and requested a call out which happened within 48 hours. Engineer was to call between 12 and 16:00pm. 0715 am I get a call to say can he come at 0730. This worked very well for me, so he duly arrived, was polite and matter of fact, sorted the issue out and replaced a part there and then. Bish bash bosh. Excellent serviceThanks Paul for being so efficient
I have been trying to get a part for my washing machine from BSH for 3 months. Every time I call I am told it is 'in stock in Germany'. I have also been told it is in the UK and will be despatched 'tomorrow' twice. It never arrives. No one seems bothered and repeated promises to investigate end with either despatch is imminent or no return call. Very poor service.
I can’t be bothered to leave a review!Book a repair of Siemens dishwasher over warranty-3 Months old E00-31/pump,I have lower the legs of appliance to be easier for the repair guy to take off the appliance out due to rised kitchen floor.This kinked the appliance forward.The guy turn up write a report that the appliance was install incorrect tick the box that this is the fault and left. For him this is looking like first time fix! For me as a customer I still got faulty appliances.I have called to ask for another visit to get the repair done and received a date 10 days later this is a nonsense. What this experience teach me is I will never ever buy on appliance and expecting same company BHS group to service the warranty. It is a shame for the German manufacturer to be abused this way In the UK. Unfortunately modern world create business models which are abusing customers under legitimate rights!
We have recently had a new kitchen installed for which we have included all NEFF equipment.. Through our fitting company who ordered and fitted the equipment all is working well with the exception of a Neff combi oven which has been on order for 28 weeks. On behalf of the fitting company I wrote to BSH the NEFF distributor for the UK 2 weeks ago outlining the problem and seeking a solution. I have not even had the curtesy of a reply. Now looking at the star rating of this company I can understand why THEY SIMPLY DON'T CARE.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more
