Review Time
The worst company to ever deal with. They booked a repair visit. Engineer arrived and assessed and said he needs two parts to repair. Booked a follow up visit two weeks after, then postponed it one more week, then on the day of the said visit, called to say they can’t come because parts are still not available. Then booked for two weeks later, for engineer to come and say the engineer before him ordered the wrong parts. Is this a game or something? How many months will it take? How many time off I should take off work for useless appointments to happen?
Repair visit is booked for 16/10/24. On the day, the Engineer called off-sick and did not come. Booked another appointment for 3 days later - 19/10/24. This time Engineer visited. Paid £117.00. Ordered parts which are in inventory and booked appointment on 28/10/24 for fitting the spare part. He confirmed the fan is already in the inventory. (just an internal fan) On 28/10/24 no one turned up. Called Customer Service and they said there is no booking scheduled for today. They said engineer will call us once they receive the parts. Asked when they will call me. She was not able to give a date. She said once the parts arrived. Complete opposite of what engineer said and booked. For 15 days, we are without fridge and we don't know when it will be fixed. Extremely disappointing and frustrating. Please provide explanation and resolve the issue or refund £117.00.
7 calls outs, they turned up 3 times with wrong/no parts and when re booked usually didn't turn up to fix the fridge/freezer that we had defrosted and taken time out of work to be home for. After 2 months gave up and requested refund.The engineers don't pack their own vans and the parts seem to come from Germany via Milton Keynes. Also their customer service is terrible. Couldn't tell us anything.
We returned some unused oven parts but never got our refund. Each time we called customer service, they said they would look into it and get back to us. Never happened. These stalling attempts repeated until we were past the FedEx time line for supplying a proof of delivery, which BSH finally told us we needed. We are out $90.
We have a Neff double oven. After three engineer visits to fix a broken grill, we ended up with a broken oven as well. The company then attempted to make up that our installation was incorrect, despite a fully qualified electrician who’s been installing ovens for over 30 years confirming that it isn’t. If you’re buying any appliance covered by these cowboys, I strongly suggest that you reconsider. I am now taking them to court for £950 worth of damage caused by a botched repair from one of their senior engineers!
I want to write about my experience at B/S/H in Berlin where I was working as a Software Tester. I was always bullyed, mobbed and discriminated by one of the employee.He was always discriminating me about my religion and caste and making fun of me. He was also even insulting my mother that she is not well educated and also insulting my father because we belong to a certain cast and thats why, he is so and so (which I can't even write here).When we were sitting in the afternoon lunch, he used to bring this topic about religion and caste system and used to ask provoking questions and used to make fun of our culture and traditions. He went to an extent that he opened his phone and read allowed in front of other employees about the hirarchy in the caste system and laughing out loud when everyone were looking. After the insults he came to me personally and said that he would sleep that night very well because he insulted me in front of everyone about my cast and religion.After I had my E Bike accident, he used to show my broken hand to everyone and made fun of the accident. Also at the beginning of Covid 19, he said that I will the one to die quickly as I am older than 40 years and was laughing about it.When I asked, why you are saying all this? He said that he is a Sadist and he enjoys when he sees someone suffering.He used to say all negative things about me to other colleagues unnesessarily and always used to point out, complain and criticize me.I can relate and say there were many times these type of things happened and I can still feel those insults, bullying even today.I request Betriebsrat and HR manager to take this type of behaviour seriously and take proper actions in the future, so that nobody will be insulted, bullied and discriminated in the future. As at B/S/H we have 'Complaiance' training, so that every employee is respected and treated equally irrespective of their religious background, country they come from, age etc. Diversity should be clebrated not discriminated, so that every employee feels comfortable, tolerated and accepted. I wish and hope this will be taken care of and everyone feels safe.Thanks for your time and wish you great day ahead!!
I believe this organisation is part of the Bosch Group (Germany HQ).Unlike its appliance, the aftercare and delivery service is a stark contrast to Bosch standard.Failed to deliver the appliances 3times due to poor delivery coordination,rude after care Bosch engineer.Feels like UK is struggling with providing after care support. Because of this, i wont be able to procure any bosch appliances going forwards.
I have a Neff ceiling extractor that suddenly stopped working at the very start of January 24. I called the Neff helpline and they arranged an engineer to come out to assess it. The engineer was very nice although had not come across this extractor before so said it would need two engineers as it needed to be taken out of the ceiling! The parts were ordered and the follow up appointment was made. This was then cancelled due to 1 engineer being ill. Another appointment was made, this too was cancelled. Yet a third appointment was made, we are now in March. This third appointment was cancelled on the actual morning they were due to arrive. I have noe taken 3 days off work for 3 cancelled appointments!My builder has the same extractor and said it doesn't need to be taken down, just accessed by removing certain panels. I then phoned customer services to explain my frustration at paying my initial call out fee, a 3 month wait and 3 cancelled appointments with virtually no notice. The advisor spoke to a supervisor who said as a gesture of goodwill for all the inconvenience they would replace the whole extractor and told me I needed to calk the company I got it from to ask for an 'uplift code' then they would sort out a replacement extractor. Howdens were amazing and sent lots of correspondence to and fro for me. I then received another automated appointment for an engineer to come out for a forth time. I rang customer services again to cancel the appointment and repeated the ongoing issue again and was told that would be done and to speak with Howdens again as they were still awaiting the uplift code then they would issue a credit for a new extractor.Today a received a missed call from the engineer that he was on the way to repair my extractor even though I had cancelled the appointment due to being promised a new extractor. I then phoned Neff again and explained for the umpteenth time the issues, the lady was very sympathetic and passed me onto the supervisor. I repeated the on going issues yet again to be told there would be no way they would replace the extractor due to it being out of warranty.! I feel like I'm going round and round in circles. I just want my extractor working.....they were the ones that promised a replacement one and have now gone back on what they told me. I had to ask for some kind of discount as nothing was offered to me at all so I hope they do as promised but won't hold my breath.I am now awaiting another date for an engineer to attend. We are nearly in month four and still no working extractor...just lots of days off at my expense, numerous phones calls and stress my end.Their products are good but after sales and customer service is appalling!
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more
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