Review Time
Appalling service. Regrettably the insurer Domestic and General are going to lose our business if they cannot provide a more competent contractor to fulfil their requirements. Use to have a local contractor to carry out repairs with never an issue but since D & G changed to BSH nothing but trouble.
Avoid using this Bosch / BSH-Group at all costs. Unfortunately I am unable to give zero stars. 17+ phone calls, multiple delivery times missed (even when it was marked out for delivery), packages lost and then failure to send out replacements in specify timeframe. Rude staff and ZERO ACCOUNTABILITY from senior management. Unable to for fill promises outlined in their own emails. You would have though that a global brand like Bosch / BSH Home appliances would have a set of customer service standards to follow and put the consumer at the heart of the process. Every touch point of the consumer journey I experienced is fundamentally flawed.
Booked for an engineer to come to fix the drier on my washer. The engineer did not ring half an hour before he came, was rude and surly when he came and I have subsequently found he did not like my cats and has made it so the company will not send anyone else. If you have pets do not use this awful company.
I to would give this company a zero rating if I could.After our 6 year old Bosch Tumble drier suddenly gave off a terrible musty spell which meant we couldn't use the machine. So we called out the engineer. He could find nothing wrong but couldn't access part of the machine.He said he had never come across this before. I paid extra for a cleaner they recommend but this made no difference. So after complaining they agreed as they had never come across this before to send two engineers and take the whole machine apart. Twice they cancelled at short notice without apology,They came last week and stripped the machine. They expected to find lint at the base but said the machine was absolutely spotless. Which wasn't a surprise as my wife cleans the lint filter after every use.They scratched their heads as they could find nothing that was causing this.So I contacted Bosch and mentioned all our appliances were theirs and as the fault could not be found or of our making they should at least consider replacing or offering a reasonable gesture to buy another machine.They were not interested.I will never purchase from them again.I have read your reply Charlotte. I would say that these tumble driers and according to your engineers are not complicated so they should be able to find where the smell is coming from once taken apart. Instead you charge for a engineer service and don't at least offer a refund when they are unable to find a fault.This was Vanessa reply: "The warranty is for two years and outside this period the manufacturer will not assist with costs for repairs or replacements. We do, of course, give sympathetic consideration to repair charges when products fail very close to the initial guarantee period" Your customers buy your products because they expect reliability and good back up. What you offer is two years reliability and nothing more.I have today purchased a Hotpoint machine and at least they offer 10 years warranty on parts and it's half the price of yours. James why offer me £50 to stay brand loyal, If you'd have read to the bottom of the review you would see I have bought a Hotpoint. Frankly you could have offered me £500 and I would not have bought from your company again.You insult my intelligence.
I would have never expected such a bad service from this brand. Ordered 2 items, returned the most expensive one and about a week later they told me they received the cheapest one, incredible! I tell them this is not correct, to recheck it as the expensive item was very big and that they can just check the box. 2 weeks went by, no response from them and no refund, on top of that no answer to my emails, a total waste of money and time
If I could give them zero stars I would. Unfortunately I've had to use their warranty /repair services on several occasions in the last 2yrs due to a faulty Siemens coffee machine (EQ300)... They do offer a similar service on every occasion. - slow, and useless! I had a Siemens coffee machine that developed numerous faults. I had to make over a dozen phone calls to these cowboys and several emails to the CEO, Head office to get my repair service underway. It takes 7 to 10 days just to receive a return postage label to return the machine.to.them for repair. This company just doesn't care! Their repairs process is ancient! Why post a returns label to a customer when we have email nowadays? Not only does it cost them money it costs a lot of time?? On the several occasions I used them the repairs were of a poor standard and the time it took them throughout the process was ridiculously slow.Thankfully I don't own a Siemens product anymore. I have no trust in their warranty / repairs service. It is beyond poor and still in the 1980's. Whilst this BSH company have the repair contract I will be avoiding Siemens products like so many others!
I ordered some accessories from Neff but when they arrived they were not what I expected, so returned them via the very convoluted method they make you go through to return goods. I received a refund for one item but not the other. I have contacted Neff via phone twice now and I am still waiting for my refund 3 weeks later. This is completely unacceptable. I am also unable to find out how you put in a formal complaint about them as there is no information readily available to allow you to do this.
Terrible company. Stay clear. Booked an NEFF engineer and was told the earliest appointment 10 days time. Appointment was this morning and got a text at 7.30am saying it was cancelled. Tried calling to find out and twice got the call cut off. Terrible customer service and been told I have to wait another week as the engineer is off sick and that’s the only person who covers our area. We are without a working oven and have been let down very badly. Asked what happens if he is off sick next Friday and they didn’t answer…… In my experience stay clear of this company as they let you down and won’t try and help you resolve the problem.
We have a Siemens integrated oven about 6 years old. It has a wifi connection... or at least had a wifi connection until recently. Then for no apparent reason the wifi failed to connect. Contacted BSH some weeks ago and was told it would require a home visit by an engineer but were given neither estimated cost of repair or when said engineer might visit. Then yesterday out of the blue we received a text and an e-mail to say an Engineer would call today...but it was not possible to respond to either the text or the email. We have however called BSH this morning to cancel the engineer as we just felt we were about to be fleeced and it was not worth it on a 6 year old oven. Also - it would seem we are not alone ... the BSL forums have a large number of complaints about failed wifi and the company seem unable or unwilling to countenance that it may be duff firmware or software provided by a third party. Beware the Internet of Things ...like EV cars . .theres a way to go yet !
Claim your business profile now and gain access to all features and respond to customer reviews.
At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more
