Review Time
Ordered a new oven through them and paid £145 for deinstalling and recycling the old one and installing the new one. They then refused to deinstall the old oven for 'safety reasons' as the fuse box was not lockable (even though this requirement is not mentioned anywhere). Naturally, this meant also the new oven could not be installed. They also raised a point of the oven needing a specific type of fuse, which again they did not tell me in advance. The courier himself highlighted that this was a very specific and new requirement of some appliances- obviously a layperson would not know about this. Courier suggested I should accept delivery only of the new oven and then get reimbursed for the recycling & installation fees. Up to this date, BSH has been refusing to approve the reimbursement, claiming I was in breach of their T&Cs, even though the need for a lockable fuse box is not mentioned anywhere. They claim the courier attended in vain for the installation, when in reality they had to attend anyway for the delivery. Our local electrician deinstalled the old oven and installed the new one quickly and without issues (and for much less than what BSH charged me for NOT installing the oven).
Totally useless company, though with some good employees. We ordered a dishwasher with installation and collection of the old machine. The dishwasher was delivered as promised, but the company failed to send an engineer so the old one couldn’t be removed, nor could the new one be installed. BSH offered to refund the installation fee, or to allow us to return the machine for a full refund, as they were unable to send an engineer. We opted for a full refund. PCG, the arm of the company that handles delivery, only received the request for return/collection five days later, and gave us a collection date ten days away, with the result that we will have a useless new machine sitting in our front room for a fortnight — meanwhile John Lewis has supplied and installed the same machine within days, at the same price, and offered better service and guarantees. My mistake in the first place, then. Avoid BSH — though I would be remiss in not noting that a) their customer service team is very efficient and friendly (apparently they have a lot of practice), and their engineers (called out to fix our old machine) are knowledgeable, easy to work with, and reliable.
At the Magnolias Waterfront condo, Bangkok Thailand, The highest building in Thailand and it is one of the most luxury condominium in Thailand.The built-in microwave oven from Siemens/Bosch broke down after just 2 years of use.First technician visit cost: 1,330 THBThey assessed the issue, said parts needed to be ordered from abroad, which would take nearly a month. I transferred a second payment of around 12,xxx THB.After waiting over a month, the technician finally came to replace the parts — and then informed me that another component was also broken, asking for an additional 1x,xxx THB (third payment).The oven itself costs 29,000 THB. If I wanted to buy a new one, I could.The technician service is poor — they can’t confirm exact service dates, their diagnostics are inaccurate, and the part import process wastes a lot of time. The service quality doesn’t match the premium pricing.If you're considering a Siemens/Bosch microwave oven, do yourself a favor and stay far away.
Been waiting for siemens to come fix my fridge for 2 weeks only to find out this morning (which I deliberately had prepared for) that the guy called in sick and now it was rescheduled for another 2 weeks.this is unacceptable. especially in the summer. i get that someone could be sick, or not available, but you MUST send another person instead of rescheduling the dates. i was at home waiting. this is irresponsible and I demand answers. My freezer is ruined!update: they supported me in offering an earlier date than the changed version, got my freezer somewhat fixed now.
DISGUSTING CUSTOMER SERVICE 🤮🤮🤮🤮🤮🤮🤮🤮🤮DISGUSTING CUSTOMER SERVICE 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮DONT BOTHER BUYING ANY APPLIANCES FROM THEM AS NUMBER 1 IT WILL FALL APART AFTER 1 YEAR AND NUMBER 2 THEY WONT BOOK AN ENGINEER FOR THE APPLIANCE UNDER WARRANTY IF YOU DONT HAVE A PARKING RIGHT OUTSIDE YOUR DOOR. IVE GOT 3 HOUR FREE PARKING AVAILABLE 2 MINUNTES WALK FROM MY PROPERTY!!!!!!! AND I WAS TOLD THIS ISNT GOOD ENOUGH AND THEY WONT BOOK AN ENGINEER FOR THE FAULTY 1 YEAR OLD APPLIANCE UNDER WARRANTY! DISGUSTING!!!🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮
Avoid this company like the Plague! Go to the Bosch Repair Service/Bosch UK for spare parts and they use BSH Home Appliance to sell these in UK.I ordered a replacement fridge door seal for my Bosch Fridge Freezer, quoting the correct E:Nr number. My daughter, a Chartered Engineer, removed the old seal and fitted the new one. The door wouldn't close at all!I contacted the supplier, BSH Home Appliances Ltd. They said to return the faulty seal but refused to pay for its return. The package is ~100cm x 150cm x 10cm, can't be sent by Royal Mail, and by a carrier would cost double the price of the new seal! I replied quoting UK Customer Rights Act to no avail. I then got a response from their Social Media Advisor in response to a survey they had sent me and I had answered. I once again explained the issue, and the law. Today I got a reply offering "as a matter of goodwill" to send me a replacement seal, but only if I got the faulty seal refitted and sent them photos of it, and the door not closing properly. I must therefore assume they think I'm lying. Nor have they offered to pick up the faulty seal so presumably I am expected to dispose of it myself, which means getting it taken to the local tip.Bosch Spares customer service is appalling.
Ordered a ceramic hob directly from BSH and soon learnt that they use a company called ProductCare as their delivery partner. Despite having paid for installation, the delivery confirmation from ProductCare only included recycling and not installation. I then called both companies every day up until delivery day to make sure this was fixed but ProductCare didn’t take my word for it and kept saying BSH should contact them directly to let them know. After being passed around on the phone by both companies, on delivery day I was left waiting at home hoping for delivery plus installation, only to be advised to reject the delivery in case that the whole job would be considered complete as they wouldn’t do the installation without it being written in the job. It’d taken me even more calls to eventually get this resolved…
Purchased a Siemens iQ700 induction cooktop. The appliance was defective from the start with burners on the left side not working from day 1. The error code clearly indicated a problem with the PC Board. The technician comes by a week later, only to confirm that the PC Board is defective and orders a new one which will arrive only 10 days later. I request that the appliance be replaced, however, I am told that there will be 4 attempts to repair it and only then will the appliance be replaced. This is a brand new appliance that has never worked.The new PC Board arrives, the technician replaces it and now the stove displays an error code F on the same problematic left side burners. The technician denies that there is a fault and claims that the appliance is "calibrating" and promptly leaves. I have scheduled yet another appointment with increasing frustration and disappointment in this utter lack of customer service.
I recently bought an oven through this company as I got a discount through work. Initially I believed we had an issue with the installation process but by pushing I was able to get more information and a good resolution. While I wish communication had been better initially, and throughout the installation process, the final email and investigation was exceedingly helpful.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more
