Review Time
I switched to their Internet in December hoping for at least decent connection. But router that they provided for connection is just terrible. With internet connection speed according to the contract 1Gbit I get only 20-30 mBits on my machine 5 meters away from router. That is just ridiculous. Technical support doesn't want to help at all just explaining that this speed drops are totally fine or maybe my laptop from 2024 is TOO OLD for this speed. What is even worse I constantly get drops with my internet connection (funny enough got 2 drops right when talking to their tech support) but this fact is totally ignored by specialists.After reviewing router that is provided with contract (draytek vigor 2765ac) I see the reason for limited speed - it just NEVER INTENDED to support 1Gbit wifi at all. According to it's specs on official website it only limited to 300mbit at top via WIFI. Tried to raise this to tech support - no luck. They just don't care that router they gave me will never work properly. Smells like a scam Updated: Tried to leave a complaint on their website, but it doesn't work. Well, nice way to ignore complains :)
I try to call them again, and nobodys pickup the phone in 35minutes. They gave me penalty because I can't close my contract in 1 month. Now I have to pay more than 150€ back, because nobody can pickup the phone in 30-40minutes. I asket to pay back in 3month, and they said you have 3 day to pay back otherwise you get extra penalty. I had 10second!!!! to give anwer in Facebook. Now I busy with "juridisch loket", they said is defenetly illegal. Still I didn't get email or something how I can pay in 3 month. I didn't get any help from them or any apologize. I CANT CANCEL MY F*CKIN CONTRACT ONLINE ONLY IF I CALL THEM BUT NOBODY PICKUP THE PHONE.I hope the "Juridisch loket" gave me enough information to get back my right....
This company doesn’t care about its customers at all. Just read about my personal experience before deciding to deal with them. The moment you sign the contract, they have you in their grip. After that, they treat you as if you don’t matter.Calling their customer service? Expect at least an hour on hold. And when you finally get through, half of their operators seem clueless about where they are or even how to use a headset. I’ve been waiting for a connection for two months, and this company keeps pushing the installation date further every time.Oh, and if you want to reschedule? That’ll cost you €65 as a penalty. But they? They can do whatever they please. Fair? I don’t think so.They sent me a "help SIM" with 100GB of internet to use while I wait for the connection. Sounds good, right? Except no one told me the APN settings, and none of the operators even know how to configure it. On top of that, the SIM is locked for use only in a phone – it doesn’t work in a 4G modem or a laptop with a built-in modem. When I asked for a solution, their brilliant advice was to borrow a phone from my neighbors. Are you kidding me? Maybe you should send me a 4G modem or just unlock the SIM for other devices instead?Their operators don’t even know how to check the remaining data balance for the SIM. How is that even possible? And when I asked to speak to a manager, they told me it’s not allowed. So, why are these calls being recorded? For fun? Someone, please, check this company! It’s unbelievable that such a service exists and has the audacity to charge people for it.
1. 80% of the time no connection 2. Unwillingness to allow me to stop the subscription 3. I was forced to pay almost a year of a subscription while not having a working connection. Cost over 600 euro4. Unwillingness to solve the problem or send an expertIn short; no connection, rude service, not problem oriented and therefore extremely costly. I took a Ziggo subscription next to Budget as the latter never worked
I signed a contract with Budget all in one on 1 October for a contract starting on 18 October. on 18 October, I got the installation person from Budget coming to my house and as he was not able to find the KPN cable to make the connection, he had to call KPN and ask their installation person to come over. This was supposed to happen yesterday 24 October in the morning. No one from KPN came and when I contacted Budget customer service, I was told that they don't know why the person is not there and asked me to call KPN, which I did. I was bounced between the service for 1.5 hours, until I got hung up on without information. I called Budget customer service again asking this time to cancel my subscription (option I was given on the 18 October as the connection was not possible). To my surprise, this time, Budget customer service told me I cannot cancel the subscription, everything is now in the hands of KPN. I was told to wait at home, someone would be coming over. I was also told that someone will call me to give me an update. This was around 13.30-14.00. At 16.30, I was still without news from Budget or from KPM and decided to call again, asking again to cancel the subscription. I was also told at this moment in time that as long as the internet is not set up, I will not pay anything and again that I cannot do anything except wait for someone from KPN to show up at some point.... I asked to be transferred to the contracts customer service, where I requested my contract to be cancelled. To my surprise again, he told that he can see my subscription is already been cancelled by someone and I should receive a confirmation email shortly.Sooo, after full day of being held hostage at my own home as I had no news from anyone, I finally was feeling slight relief and saw some light at the end of the day.Today morning, I wanted to check if the contract was well cancelled, it showed still active on the website so I contacted again the Budget customer service. I was told that I cannot stop my subscription and even if I tried to explain what happened yesterday and what I have been told the previous times, the person was not listening.For the above reasons, I'm one very unhappy customer, still without internet and I for sure do not want this contract.
***Update 24/10/24****Thuis replied to my review and asked me to message on Facebook. I wasn't sure what their account is but I messaged "Budget Thuis" and I still got no reply. The only reply is that i should try calling them. So why did they act all nice here and ask to message on Facebook? A typical sign that they don't care about customers, their goal is only to run things on the cheap.I've already tried emailing them and filing a complaint. Beware of this unscrupulous and irresponsible company...**In case you are looking for how to write to them, their E@ail begins with 'klanten' and their normal domain name. - if they don't help you, make an official complaint by searching for klacht and their company name ***Awful experience. Internet is generally working OK but many devices suddenly started facing syncing issues with the wifi (eg printer, digital weighing scale). The 2.4ghz band is unstable and often one cannot connect with it directly. I never had these issue before with other internet service providers, and troubleshooting with individual devices did not help. I tried contacting Budget-Alles-in-1 but the customer service is horrendous. I tried calling at different times but each time not only is there a wait time, but the wait time is increasing the longer you wait - never experienced this with another phone line ever. The only way to get into contact was by chat - first you have to get through a bot. Once I got the agent, and after spending ages going through troubleshooting, Agent 1 said a technical agent will need to call me. Of course this did not happen so after following up, they just gaslighted me saying that this never happened, even though I had a copy of the transcript. Then they played me around, and put me in touch with a technical agent who was Agent 1. Then he ignored me and did not help me at all...I chose this company because they seemed alright and well priced. Tbf my internet is working but do not expect competence when things go wrong.... I have issued a complaint today on 22nd October 2024. Let's see what happens.
I asked customer service to have the…I asked customer service to have the installer come to me because my internet wasn't working. The internet wasn't working because of you. But as it turns out, I have to pay 65 euros for this. Are you kidding me?? Your company is just crap and incompetent people. I immediately demand a refund of 65 euros. I was never informed that I had to pay any additional costs. The only information was that I had to pay 65 euros if I wasn't at home. But I was at home and the installer was also at my place. If the matter is not resolved, I will use my legal insurance. Customer service, of course, did not help in any way. Scandal. Do not choose this company!!!!Complaint sent on September 11 to klanten budgetallesin1.nl and still no response. It's good that I still have a contract for half a year. Then I'm ending my cooperation for electricity and internet with this ridiculous company.
This is all very disappointing. I changed from Ziggo because I wanted glasvezel at a good price. I recieved a mail that my Internet was active during the week but the first appointment I could get for a monteur was on Monday. Instead of Budget telling Ziggo I would be connected on Monday they told them I was already connected. When we got up thismorning we found out we had no Internet and no TV. This is the sort of thing that happend in the 1990s...Update: The monteur has been and says he can't connect me anyway because the guy they sent last week to fit the glassvezel into my house didn't do it properly and I have no connection. Finally found the problem, not wired properly 1,6 kms away in the centrale. Now online but it's taken 5 days from bieng cut off from Ziggo. 1. Budget, please check if there's a working Internet connection before you tell the old provider to stop the contract2, Please fix your customer service system cause it's impossible to get to talk to someone and just wastes so much time. Stressful.Plus point! Recieved a mail that I'll be refunded for the time that I didn't have Internet or TV. That's a good thing .
I recently got Budget internet connection. Installation of router took more than one week which left me without internet for the duration. I was promised a sim card so I can use hotspot as a temp solution but even that did not arrive on time (4 day delay). Once installed the speed to internet is not as per my satisfaction throughout my house. Router is really weak and the signal does not reach the entire house. (FYI - I had no such issues with Ziggo - my previous internet provider). Overall I am disappointed with the quality and speed of service and the product. This is a 2 year fixed contract so suspect I am stuck with this for now.
I was very satisfied with the provider so far (internet only). However, I wanted to ask a question at the end of my contract regarding the return of my products, but I couldn't fill out the form because I could no longer provide a Dutch number. Therefore, I had to contact them by phone. I finally got someone on the line, but this person was only there for sales and redirected me to another number, where I was supposed to wait for 20 minutes instead of answering my (non-important for the company in point of sales) questions. As a result, I handled it at my own expense. I would have liked to send this feedback directly to Budget Alles-in-1, but unfortunately, there is no email address available. Conclusion: Everything works very well as long as you don't have a question.
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Hallo, wij zijn Budget Internet, onderdeel van Budget Thuis. Aanbieder van Internet, TV & Bellen voor een superscherpe prijs. Én, dat ook nog eens via het betrouwbare KPN-netwerk. We zorgen dat het werkt en dat je er dus geen omkijken naar hebt. Helemaal mooi meegenomen is dat je zo ook nog eens flink bespaart op je vaste lasten.
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